Beauty & Spa E-commerce Case Study

Client

Global leader and innovator in the Spa industry with over 400 locations, Client has virtually created the luxury spa treatment as an experience standard.

Need

  • Centralized and scalable consumer retail support team for product support, appointment setting, retention, and revenue enhancement.

Solution

  • Inktel introduced multichannel support in a centralized location.
  • Provided Client with certified Beauty Consultants trained through best in class training on best beauty practices, retention, and upselling to premium spa packages. Agents also visited the spa for beauty treatments for full brand immersion and understanding of Client’s treatments and company culture.
  • Full visibility into all contact center metrics using Inktel’s web-based reporting application which provides any report, anywhere at any time in real time.

Results

  • Inktel’s technology enhanced CRM management and knowledge base.
  • Multichannel contact solutions including voice, email, chat and mobile.