Who We Are

  • Our Culture
  • Passion for People
  • Strive
  • The Podium
  • iCares
  • ace
  • wish
  • inkwell
  • Awards
  • Community Sponsorships
  • Our DNA

Our Culture

Inktel has long been built upon the concept that "you can't build a great company without great talent." Our award-winning Human Capital Team is driven by our mission to hire the right people, provide the right training, the right leadership, the right toolset, and the right motivation to achieve the right performance. It's what makes us who we are. Inktel is Where Talent Lives™!

How do we do it? It starts with our corporate culture. A quick look at our social media sites should be enough to let you see that a performance-first environment begins with a corporate culture that recognizes high-achievers, has a laser-like focus on excellence, is actively involved in the community, and that isn't afraid to have a little fun. Our Passion for People™ is definitely what sets us apart - we are Where Talent Lives ®

What does that mean for our clients? It means the absolute best talent in the industry will handle your business. Talent that is passionate, driven to succeed, inspired to perform and measured according to how their performance impacts your bottom line.

Passion for People

Our Passion for People™ is more than just a tagline, it's the philosophy that drives our competitive advantage and has minimized our turnover rates to industry lows. Our focus on people and employee-centric work environments lend themselves to a huge competitive advantage in the war for talent in the contact center industry. Inktel's differentiation is in the caliber of talent we choose, the focus placed on selecting the very best talent, growing that talent, putting that talent in the best situation to succeed, and then recognizing and rewarding that talent properly. It leads to a happy workforce that genuinely cares about the work they are doing, industry-low turnover rates, and the very best talent in the industry. Inktel believes that the most important part of success with our clients is hiring the right teammates.

Below are 3 areas in which Inktel is different from its competition:

Partnership: Our sole objective is to build meaningful partnerships - partnerships that have the following characteristics:

  • Cultural Compatibility
  • Operational Transparency
  • Operational Accountability
  • Proactive Management

Personalized Solutions: Inktel develops personalized solutions that are focused on delivering value within the following areas:

  • Revenue
  • Cost savings
  • Increase in customer satisfaction

Our Performance: Our performance is based on the executing our "Customer First" operating model.

  • Right Training
  • Right Performance
  • Right Motivation
  • Right Leadership
  • Right Tools

STRIVE

Inktel held its first quarterly STRIVE awards of 2018! We had a very deserving team of winners and our 80's theme made for some great costumes! Please join us in congratulating all our winners: Eleanor for Service, Sabine for Tenacity, Denise for Responsibility, Nestor for Integrity, Christina for Versatility and Rose for Entrepreneurship. Congratulations to all!

Inktel's values are the embodiment of the acronym S.T.R.I.V.E.:

Service: Demonstrates strong commitment to meeting the needs of co-workers, management and clients. Is an active participant or organizer in both Inktel community events and outside organizations.

Tenacity: Passionately strives to achieve results and conveys a strong need to win. Is resilient in the face of adversity and works towards a goal despite any setbacks.

Responsibility: Takes accountability for all work activities and personal actions. Holds themselves and others accountable for adhering to and promoting Inktel's corporate culture and policies.

Integrity: Leads by example by keeping promises and commitments.

Versatility: Capable of adapting to various tasks. Navigates change in a positive way while taking on new responsibilities that have improved Inktel.

Entrepreneurship: Recognizes opportunities and takes action. Develops creative and innovative processes that make Inktel better.

The Podium

The Podium is a great way to build and develop leadership skills. At the Podium, members take on a variety of roles and responsibilities such as "Grammarian, Ah Counter, Timer, General Evaluator, Speaker, Table Topics, Podium Master, and President." The idea behind the podium is to get members out of their comfort zones and improve on public speaking skills while in a setting that allows peers and team members to share feedback and best practices. The Podium is also a great way to meet other individuals in the organization that work out of different sites or business verticals. It's also a great way to give and receive constructive feedback while overcoming public speaking fears while working with peers.

iCares

Through our iCares initiative, we give life to our philosophy of corporate responsibility for community and employee well-being. Actively partnering with charitable organizations, we pride ourselves in our commitment to our community - because we care.

iCares also demonstrates our commitment to the professional and personal development of our team. We strongly believe we can make a difference in the lives of our team members.

Because we care:

  • We consider every team member a vital part of the Inktel family.
  • We take great pride in recognizing individual accomplishments.
  • We foster a true team mentality through team building events.
  • We provide professional and personal development opportunities.
  • We work towards collective success and achieve industry-wide recognition.

ACE Academy

ACE Academy - A comprehensive, 18-month training program composed of ten modules addressing the most critical skills needed for Supervisors and Managers. The modules cover Leadership, Time Management, Change Management Communication, and Legal Compliance, etc.

Leadership Development Program - A program designed to develop a firm career foundation for recent college graduates who demonstrate a profound desire to succeed and thrive on being challenged. For approximately nine months of the program trainees will rotate among three "required" departments. After these are completed, the LDP members are then placed in various "elective" tracks that will be chosen based on job performance, participants' preferences, and Inktel's business needs.

Growth and Development Program - A program offered to employees which offers course scheduled on various topics designed to train employees on important skills needed for their personal and professional growth and development such as Time Management, Communication, Emotional Intelligence, Conflict Management, Problem-solving, etc.

WISH

The Inktel family was recently struck by tragedy with the unexpected passing of one of our Operation Managers, Lakisha Willis.

For this quarter’s WISH initiative, Inktel will be matching the generous donations made by our employees that will help alleviate the financial burden of Lakisha’s passing on her family.

We would like to send our deepest condolences to the Willis family.

Lakisha will always be a member of the Inktel family.

InkWell

InkWell represents an ongoing commitment to physical, nutritional/chemical, and mental wellness at Inktel Contact Center Solutions. Through company activities, community events, guest speakers, wellness awareness campaigns, health fairs and much, much more, InkWell seeks to make the wellbeing of our most valuable resource, our people, a top priority.

InkWell is your home for healthy tips, news & notes, recipes, our calendar of events, and our stories of Inktel's journey to workplace wellness.

Learn more about Inkwell and our commitment to wellness.

Awards

It's always humbling to be recognized - especially when it's in regards to our people. It's a great feeling when others identify and recognize that our Passion for People™ is more than a slogan - it's a way of life.

Community Sponsorships

Inktel is very proud of its involvement in the South Florida community and beyond.

We strive to support the growth of business and philanthropy in an effort to tackle the pressing issues facing our community, this nation and the world. Inktel supports and sponsors the following organizations:

Our DNA

Want to know what we're made of? We are bonded by our common focus on one goal: excellence. We aspire to be a true partner, providing unrivaled service. We are entrepreneurs, we are service-oriented, we are tenacious, we are versatile, we are responsible. And at the heart of it all, we strive to act at all times with integrity - even when no one is looking. That's our DNA.

Mission: To be our clients' most valued and trusted business partner through unrivaled service.

Vision: To be recognized by our employees, clients, community, and peers as the standard for service and performance excellence.

Values: Here at Inktel, our values are the embodiment of the acronym S.T.R.I.V.E