We make brands great. We create raving fans. We are experts in world-class customer service.
For over two decades, Inktel has partnered with Fortune 500 companies, online retailers, restaurant chains, government organizations, and higher education institutions to transform their contact center operations. Leading brands rely on Inktel’s expertise to promote brand ambassadorship and serve as the crucial link to customers.
At Inktel, we know every single customer interaction matters.
Every call, every email, and every social media post presents an opportunity to create a loyal follower. Brands entrust our team with their reputation, and we take that responsibility seriously. We ensure every customer interaction leaves an excellent impression.
Inktel has methodically positioned itself as a thought leader in the following verticals and service areas:
Underscoring all of our contact center operations is our commitment to and expertise in omni-channel technology.
With more and more consumers turning to mobile and social for help and support, the need for timely, highly personal interactions continues to increase. Thanks to Inktel’s omni–channel solutions, brands are able to centralize voice, email, chat, social, and store support through one technology platform — the Inktel Communication Exchange (ICE).
We provide a seamless, integrated customer service approach across communication channels.