WE ARE expertS in E-COMMERCE brand promotion and rapidly scaling customer service operations.

With the quantity of online transactions increasing each and every day, consistently delivering world-class customer service is more important than ever.  What sets one brand apart from its competition is the ability to better engage with and retain customers.

Inktel enhances the online shopping experience.

Whether customers have purchasing questions, need to confirm shipping details, or merely want to learn more about your brand, we have a process in place to service every type of interaction.

Our team doesn’t just help you create satisfied customers.  We create true brand promoters.

As a partner to some of the largest online retailers in the world, we know seasonal and peak support is of utmost importance to your business.  Clients leverage our know-how and infrastructure to rapidly expand their operations during busy times without sacrificing performance.

Explore our e-commerce case studies for a glimpse into our customer service transformations across the beauty and spa, membership services, and automotive industries.

Our Solutions:

Operational Solutions:

  • 24/7 centralized, omni-channel sales and customer service — voice, chat, social media, mobile SMS, email. etc.
  • Co-browsing technology
  • Omni-channel retention and loyalty programs
  • Customer acquisition
  • Reputation management
  • Multi-lingual representatives
  • Peak season support

Account Management:

  • Dedicated Account Executive who serves as client’s primary point of contact
  • Ongoing business reviews and continuous improvement initiatives

Technology Solutions:

  • Proprietary Inktel Communication Exchange (ICE) Software Suite
  • Integrated, omni-channel technology — voice, chat, social media, mobile SMS, email, etc.
  • Customer management / CRM
  • Full transparency and online reporting portal
  • Interactive voice response (IVR)
  • Quality recording
  • Workforce management
  • Program performance management
  • Knowledge base

learn more about our E-Commerce solutions:

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