Leading educational institutions turn to Inktel for our expertise in managing customer service for virtual classrooms.
From reputation management to course enrollment, student application processing, eligibility questions, and transcript requests, our solutions suite is designed to advance your virtual education brand and facilitate your students’ academic growth.
As the prevalence of virtual education continues to expand, students, instructors, and family members will continue to expect comprehensive, on-demand service. And interactions don’t just come in the form of phone calls and emails – for years, Inktel has also been a leader in managing the virtual education experience via chat and social media.
With Inktel’s education solutions, we make every interaction personal. We know a student’s experience both inside and outside of the classroom has a profound impact on their drive to continue learning.
Head over to our case studies to see how we’ve positively impacted one of the largest state K-12 virtual education programs in the country.
- Centralized, omni-channel customer service — voice, chat, social media, mobile SMS, email. etc.
- Reputation management
- Multi-lingual representatives
- Peak season support
- Surveys and competitive review
- Dedicated Account Executive who serves as client’s primary point of contact
- Ongoing business reviews and continuous improvement initiatives
- Proprietary Inktel Communication Exchange (ICE) Software Suite
- Integrated, omni-channel technology — voice, chat, social media, mobile SMS, email, etc.
- Customer management / CRM
- Full transparency and online reporting portal
- Interactive voice response (IVR)
- Quality recording
- Workforce management
- Program performance management
- Knowledge base