Inktel is the restaurant industry’s best-kept secret.
As an extension of your brand, we deliver a centralized communication solution to your customers while you focus on day-to-day restaurant operations.
Inktel’s restaurant solutions help multi-unit operators increase same-store sales by upwards of 15% and increase customer retention rates by over 10%. Our proven model helps restaurant operators centralize communication channels thereby enabling them to increase operational efficiency at the store level.
Inktel’s centralized model also enables the customer to communicate to any store, at any time, through their preferred channel, and with a one-to-one approach designed to increase revenue, loyalty, and retention.
For additional information on Inktel’s restaurant performance, please review our case studies.
- 24/7 centralized, omni-channel sales and customer service — voice, chat, social media, mobile SMS, email. etc.
- Certified catering specialists
- Reduction of corporate and franchise conflict
- Outbound customer acquisition expertise for revenue protection and enhancement
- Omni-channel retention and loyalty programs
- Reputation management
- Multi-lingual representatives
- Peak season support
- Dedicated Account Executive who serves as client’s primary point of contact
- Ongoing business reviews and continuous improvement initiatives
- Proprietary Inktel Communication Exchange (ICE) Software Suite
- Integrated, omni-channel technology — voice, chat, social media, mobile SMS, email, etc.
- Catering CRM
- Promotions support — national and store level
- Full transparency and online reporting portal
- Interactive voice response (IVR) and store location
- Quality recording
- Workforce management
- Program performance management
- Knowledge base