An invasion of armies can be resisted, but not an idea whose time has come. 

Florida Call Center Solutions

The traditional call center – with rows of agents in headsets answering phone calls – is a thing of the past. In a digital, consumer-driven world, you and your customers must reach each other via e-mail, IM, text, and more. And simply “taking” or “making” calls isn’t enough to keep customers loyal. You need to build relationships, upsell, and solve problems before they become deal-breakers.

In short, you need Inktel’s call center solutions. You need to balance inbound and outbound communications so that no one is left waiting. And you have to do all of this while cutting costs, improving agent efficiency, and maximizing value.

Our call centers are devoted to helping clients gain a competitive advantage in the new media world. Our industry leading combination of technology, training, processes and people enables our clients to outperform the competition. When our call center solutions are coupled with our Florida direct mail and Florida fulfillment services, this combination of services makes for a powerful direct marketing solution.

Florida Call Center Services include:

• Outbound Sales
• Inbound Sales
• Customer Support
• Surveys and Polls
• Cross / Up-sell Programs
• Internet Chat
• IVR (Interactive Voice Response)
• E-mail Management
• Multilingual Capabilities
• Fundraising
• Customer Retention Programs

Florida Call Center Solutions

• Customer Care: You get one chance to “wow” your customers. We take ownership in making every call a remarkable experience.
• Customer Acquisition and Sales: From contact to close, Inktel Direct has a performance-driven culture. Simply put, we increase revenue.
• Customer Retention: You worked hard to earn your customers. Inktel will work hard to help you retain them.

For outstanding service, quick scalability and effective call management, call 1.888.446.5835 or complete our contact form today to speak to one of our account managers. We’ll provide you with a complete list of our applications and benefits to help you learn why Inktel Direct is the best choice for your call center business partner.