1/25/2008
RICKY ARRIOLA, CEO OF INKTEL DIRECT CHAIRS IQPC’S 3RD ANNUAL CALL CENTER SUMMIT
NEW YORK, NY– October 23, 2007 — Stemming from the success of the sold out 8th Annual Call Center Week™, Call Center IQ hosts the 3rd Annual Call Center Summit™ which takes place on January 28-31, 2008 at the Hyatt Regency Coral Gables, in Miami, FL.
This year, Inktel Direct is a proud sponsor of Call Center Summit and has assigned President & CEO Ricky Arriola as Chairperson of the event.
The Call Center Summit 2008 will present a dynamic forum for the exchange of ideas and formation of new business partnerships for all those involved in development and management of call centers, contact centers and customer service. Expect all new topics, especially in the area of emerging technologies, customer service and metrics. Attendees of the event will be able to benchmark their operations against the best organizations in the industry. This event will include three tracks comprising several themes including: tools and technology, performance metrics, leadership and staff developing, and quantifying the impact of improved customer satisfaction.
Hear a featured presentation’s from:
This conference will give you the latest thinking in managing the customer experience that will keep you on the cutting edge and give you specific ideas as to what needs to be done. It will cover:
For more information about this conference please call 1-800-882-8684 or visit the website at: www.iqpc.com/us/callcentersummit
International Quality and Productivity Center (www.iqpc.com) provides millions of business executives with tailored practical conferences, keeping them up-to-date with industry trends, technological developments and the regulatory landscape.
Media Contact
Erica Crowder
646 502 3260
Erica.crowder@iqpc.com
