Privacy Policy

Effective Date: December 1st, 2016

At Inktel, we have put together this policy to explain how we collect and share information. This Policy applies to all of the services offered by Inktel Contact Center Solutions LLC and its subsidiary, and affiliates (“Inktel”).

If you have any questions about this Policy, please feel free to contact us through our website.

Information we collect and how we use it:

In order to provide our full range of services, we may collect the following types of information:

  • Information you provide – When you register for an UltiPro account through Inktel’s candidate and employee portal, or other service or promotion that requires registration, we ask you for some personal information (such as your email address and an account password).
  • When registering directly with UltiPro, you will be asked to set up a username that we recommend does not contain any personally identifiable information. Please be aware that if you sign into UltiPro using a third party website, e.g. Facebook, UltiPro will collect your username and general location information available via that website as part of the process. This information may be published with your public posting, and may be posted on other sites.
  • Use of cookies – When you visit Inktel, we send one or more cookies – a small file containing a string of characters – to your computer that uniquely identifies your browser. We use cookies to improve the quality of our service by storing user preferences and tracking user trends, such as how people utilize the website. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Inktel features and services may not function properly if your cookies are disabled.
  • Log information – When you use Inktel’s services, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.
  • User communications – When you send email or other communication to Inktel, we may retain those communications in order to process your inquiries, respond to your requests and improve our services.
  • Links – Inktel may present links in a format that enables us to keep track of whether these links have been followed. We use this information to improve the quality of our search technology, customized content and advertising.
  • Other sites – This Privacy Policy applies to web sites and services that are owned and operated by Inktel Contact Center Solutions. We do not exercise control over external sites displayed as search results or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you.

Inktel only processes personal information for the purposes described in the applicable Privacy Policy and/or privacy notice for specific services. In addition to the above, such purposes include:

  • Providing our products and services to users, including the display of customized content and advertising;
  • Auditing, research and analysis in order to maintain, protect and improve our services;
  • Ensuring the technical functioning of our network; and
  • Developing new services.

Choices for personal information

When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.

If we propose to use personal information for any purposes other than those described in this Policy and/or in the specific service notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Policy and/or in the specific service notices, unless we have obtained your prior consent.

You can decline to submit personal information to any of our services, in which case Inktel may not be able to provide those services to you.

Information sharing

Inktel only shares personal information with other companies or individuals outside of Inktel in the following limited circumstances:

  • We have your consent. We require opt-in consent for the sharing of any personally identifying information.
  • We provide such information to our subsidiaries, affiliated companies or other trusted businesses or persons for the purpose of processing personal information on our behalf, such as delivering newsletters. We require that these parties agree to process such information based on our instructions and in compliance with this Policy and any other appropriate confidentiality and security measures.
  • We have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to (a) satisfy any applicable law, regulation, legal process or enforceable governmental request, (b) enforce applicable Statement of Rights and Responsibilities, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address fraud, security or technical issues, or (d) protect against imminent harm to the rights, property or safety of Inktel, its users or the public as required or permitted by law.

If Inktel Contact Center Solutions becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before personal information is transferred and becomes subject to a different privacy policy.

We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.

We may use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Inktel features “Public Areas,” i.e. message boards and other public forums, where users can share information.  Any information shared or revealed in a Public Area is by design open to the public and is not a private, secure service.  You should think carefully before disclosing any personally identifiable or personal information in any public forum.  What you have written may be seen, disclosed to or collected by third parties and may be used by others in ways Inktel is unable to control or predict, including to contact you for unauthorized purposes.  As with any public forum on any site, this information may also appear in third-party search engines like Google, Yahoo, Bing, etc.Our largest advertising partner (and the largest advertising partner across the Internet at large) is Google, and the following specifically applies to their network:

  • Google, as a third party advertising vendor, uses cookies to serve ads on this site.
  • Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our sites, and other sites on the Internet.
  • Users may opt out of the use of the DART cookie simply by visiting the Google ad and content network privacy policy.

Please contact us at the e-mail address below for any additional questions about the management or use of personal data.

Your California Privacy Rights

California Civil Code Section 1798.83 authorizes users who are California residents to request and obtain from us a list of third parties to whom we disclose personal information for direct marketing purposes in the last calendar year and what categories of personal information were disclosed to those third parties. To make such a request, please email us at support@inktel.com.

Protection of Children

We do not knowingly collect or use personal information from children under 13 without containing verifiable consent from their parents.  We have no way of distinguishing the age of individuals who address our Website, and so we apply our same Privacy Policy to individuals of all ages.  If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional offers.

For more information about the Children’s Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.

Information security

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access to personal information to Inktel employees, contractors and agents who need to know that information in order to operate, develop or improve our services.

Data integrity

Inktel Contact Center Solutions processes personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Accessing and updating personal information

When you use Inktel services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort.

Civil Subpoenas

Inktel urges parties to civil litigation to resolve their discovery issues without involving Inktel. The information sought by parties to civil litigation is almost always in the possession of, and readily accessible to, a party to the litigation. Requests for account information are therefore better obtained through party discovery.

If you are or represent a party to a civil case and believe basic subscriber information is indispensable and is not within the possession of a party, you must personally serve a valid Florida or Federal subpoena on Inktel (please contact us for our agent for service of process address) . Out-of-state civil subpoenas must be domesticated in Florida. Inktel charges a mandatory, non-refundable processing fee of $250.00 per user account. Please enclose payment with your properly served subpoenas.

Inktel requires a minimum of 30 days to process a civil subpoena. Additional time may be required depending on various factors. You may request your subpoena be expedited by submitting an additional $150.00 fee with your subpoena.

Inktel is unable to produce deposition or trial witnesses on user account records. Records interpretation and/or opinions must be addressed by the parties’ technical expert and/or party witnesses.

We remind you that Federal law and our own policies prohibit the disclosure of user information. Specifically, the Stored Communications Act, 18 U.S.C. § 2701 et seq., prohibits Inktel from disclosing the contents of a user’s UltiPro account to any non-governmental entity even pursuant to a valid subpoena or court order. The most Inktel can provide is the basic subscriber information for a particular account. If a UltiPro user deletes content from their account, Inktel will not be able to provide that content. Effectively, Inktel and the applicable UltiPro user have access to the same content.

Intellectual Property Overview

Inktel respects the intellectual property rights of others and expects its users to be equally respectful.  Thus, it is our policy, in appropriate circumstances and at our discretion, to disable and/or terminate the accounts of users who may infringe the copyrights, trademarks, trade dress or other intellectual property rights of Inktel and of others, including any unauthorized use of the Inktel Contact Center Solutions name, logo, graphics or any indicia of origin in connection with the Website, products, services, advertising, or otherwise.

Inktel has no responsibility for content on other websites that you may access via links or otherwise, when using its website.  Material available on or through other websites may be protected by copyright and the Intellectual Property laws of the United States and/or other countries.  The terms of use of those websites govern your use of that content.

Dispute Resolution

Inktel Contact Center Solutions is committed to resolving any dispute you may have regarding our Privacy Policy.  Disputes will be handled by our customer service representative.  Our customer service will correct any errors.

Digital Millennium Copyright Act Notice

Inktel does not knowingly publish (or permit individuals to publish) copyrighted materials without permission. If you believe that any material published on this website has been used in a way that constitutes copyright infringement and if you are authorized to act on behalf of the owner of the copyright that is allegedly infringed, please notifies us of any alleged infringement. Your notice should be in the form of a written, signed statement containing the following information:

  • a description of the infringing material;
  • a description of the copyrighted work(s) that you believe has been infringed;
  • the name of the owner of the copyright;
  • your name;
  • your address, telephone number and/or email address;
  • a statement that you have a good faith belief that the allegedly infringing use was not authorized by the owner, an agent for the owner, or by law;
  • a statement that all of the information you have provided is true; and
  • a statement, made under penalty of perjury, that you are the owner of the copyright or are authorized to act on behalf of the owner.

Your statement must be sent to us by U.S. mail, fax, or e-mail, addressed as follows:

hr@inktel.com

Enforcement

Inktel regularly reviews its compliance with this Policy. Please feel free to direct any questions or concerns regarding this Policy or  Inktel’s treatment of personal information by contacting us through this web site.

Changes to this policy

Please note that this Privacy Policy may change from time to time. We expect most such changes will be minor. Regardless, we will post any Policy changes on this page and, if the changes are significant, we will provide a more prominent notice. Each version of this Policy will be identified at the top of the page by its effective date.

If you have any additional questions or concerns about this Policy, please feel free to contact us any time through this web site.