How is my VCA monthly cost calculated?
Invoices are based on two factors:
- Hours worked by the VCAs + Telecom minutes
The total is then percent allocated to each individual Operator based on the portion of the total phone minutes that were spent with their guests + the % of total hours worked by VCAs.
It might seem counterintuitive, but it's possible for an invoice to be higher even if fewer minutes were used in a month due to the hours worked by VCAs.
Here's an example to illustrate this:
Let's say the "fixed cost" (in this case, the VCA hours which were almost identical month over month for January to February) for the service is $1000 per month, and in January, Chick-fil-A operators used a total of 2000 minutes, resulting in a rate of $0.50 per minute ($1000 / 2000 minutes).
If in February, they used only 1000 minutes, the rate would double to $1.00 per minute ($1000 / 1000 minutes) to cover the fixed cost (VCA Hours). So, if an operator used 100 minutes in January, they would be billed $50, but if they used the same 100 minutes in February, the bill would be $100.
In summary: if VCA hours are similar month over month, then a decrease in total minutes used across all operators could result in a higher per-minute cost, and thus a higher invoice for the same or even fewer minutes used by an individual operator.
What is the average bill for operators using VCA services?
In March 2025, the highest invoice was $1,150.00 for 250 calls and 983 call minutes, while the lowest was $15.00 for 10 calls and 14 call minutes. The average invoice across all 800 operators was $227.80 for 194.38 minutes.
What is the average per minute rate?
The average from January 2024 – March 2025 was $1.40 per minute; with the low being $1.08 and the high being $1.62.
When and how will I receive my monthly invoice?
Once enrolled, Inktel will email you monthly invoices as PDF attachments. These will come by the 8th business day of the month from:
- no-reply@versapay.com as that is the program we utilize.
- Please make sure it is whitelisted in your system. From there, you can click on the link in the email to access our payment portal.
How can I pay my invoices?
- Via Versapay's Online Payment Portal (link sent with the PDF invoice monthly)
- Via mail-in-check sent to:
Inktel Contact Center Solutions
8200 NW 33rd St.
Suite 100
Doral, FL 33122
Are there any other costs I should be aware of?
No; you are not charged any onboarding or deactivation fees if you discontinue service. You are only charged for the hours worked by VCAs and the minutes they spend on the phone with your guests.
