8:00 AM – 9:00 PM EST; Monday – Friday

11:00 AM - 4:00 PM EST; Saturday

• Yes! You can opt-in to have our VCA Team email and/or text message your
  team before attempting to call for scenarios that are not urgent for a Guest
  or order execution.
  • An example of this type of scenario is when a Guest wants to modify an
    order which cannot be done through our Catering Management Tool, yet is not due within the next 2 hours.
    
• If we don’t hear back from you via email or text message within 2 hours, we
  will still attempt to call the restaurant.
• Please note that when urgent situations arise that could impact a Guest or their Catering experience, we may still need to call your restaurant or Catering Leader right away.

• Only Thanksgiving & Christmas Day.
• The VCA team will be available during our standard operating hours, 8:00 AM – 9:00 PM EST; Monday - Friday, on any other major holidays. This may be subject to change as instructed otherwise by CFA Support Center.

• Emails will be answered within 3 business days of being received, at the latest.
• If you ever need faster assistance than that, please feel free to reach out to us on our VCA hotline: (786) 482-4208.

Please send an email to Chick-fil-ASupervisors@inktel.com and a
member of the management team will follow up with you.

• Once you submit your signed Participatory Agreement and Restaurant info, the VCA Team will provide you with a unique phone number that can receive your Catering calls; as soon as you receive that phone number, you can begin forwarding your Catering calls to your unique number.
• If you need any assistance with setting your Catering calls to forward, please review the instructions for auto-attendant services, such as Grasshopper or Ring Central, included within this Welcome Packet.
• If you still need further assistance, please feel free to contact Mikki Hawkins at the CFA Support Center, Mikki Hawkins | Mikki.Hawkins@accesscfa.com |+1 (678) 428-2663.

• Please email your completed Participatory Agreement to
• Chick-fil-ASupervisors@inktel.com
• You’ll receive back a confirmation that we’ve received it.

• If your restaurant is closed for any reason, please send an email to:
• Chick-fil-ASupervisors@inktel.com
• Add DOP settings alert.
• Add to temporarily reroute calls back to your location within your phone tree.

*We recommend making these changes when the Restaurant is closed.

• Visit Grasshopper at www.grasshopper.com
  • LOG IN using your Restaurant's email and password. You will be directed to the Portal Dashboard.
  • Select the Settings tab from the top right of the screen
  • Select Extensions, select Catering, then click Edit

• Click Add a Forwarding Number
  • Type the new Forwarding Number (supplied from lnktel)
  • Set Ring for ... 5 seconds and select Direct Connect
  • SAVE & CLOSE

• For "How Should Grasshopper handle calls to this number?"
  • Check "Calls will connect to you as soon as you pick up"
• Description: Label This VCA
• Change When Do You Want to Receive Calls?
• Click to change the 24/7 option to Custom Schedule
• Add Time Slot for Monday- Friday 9AM- 8PM EST (hours are subject tochange)
• SAVE AND CLOSE

• 800-820-8210 (Toll-free)
• 617-395-5700 (Direct)
• www.grasshopper.com

* We recommend making these changes when the Restaurant is closed.

• Visit RingCentral at www.ringcentral.com
• Enter your Restaurant's phone number or email and password. You will be
  directed to the Admin Portal:
  • Select the Users tab from the top left of the screen
  • Click on the Catering extension from the list of users (usually Ext. #1)
• Scroll down to Call Handling & Forwarding and CLICK on it
• Select the Advanced tab to create Custom Answering Rules:

1. +Add Rule and name it "VCA"
2. Select Next to Define Conditions:
   • Check Called Number: Click Select Number> Select guest-facing Restaurant
     Number+ catering extension (Ex: 555-555-5555 +1)
   • Check Date and/or Time: Select 9AM- 8PM Monday-Friday (hours are
     subject to change)
3. Select Unconditional Forwarding:
   • Type Toll-Free # from lnktel in the Forward Calls box
4. Click Save
5. Make sure to turn on the ACTIVE toggle button (changes to Blue)
6. Place a test call to ensure proper forwarding

RingCentral Support

• Scott McGee - Account Representative/Team Lead (for new service accounts)
  • Mobile/Fax/Office: 720-608-4514
  • Email: scott.mcgee@ringcentral.com
  • www.ringcentral.com
• RingCentral Direct Support Line - (888) 898-4591
  • RingCentral will extend special pricing to Chick-fil-A Operators
  • 15% off the listed monthly service price (service could cost $23-$33 per month)
  • 50% off phones (additional promotions may apply)