What are the hours of operation?
- 6:00AM – 11:00PM EST; Monday – Friday
- 8:00AM – 6:00PM EST; Saturday
What if my restaurant temporarily closes?
- Update your catering settings via the DOP Settings in ControlPoint.
- If closed for an extended period of time, update your Phone Tree settings to route away from the VCA and begin forwarding again once you're ready to re-open.
When do I start routing calls after completing the Onboarding Form?
- After submitting the onboarding form, the VCA Team will assign you a unique phone number within 5-7 business days. This number will be dedicated to receiving your Catering calls. Once you have this number, you can start directing your catering calls to it.
- If you need assistance with setting up and forwarding via your Phone Tree, please work directly with your Telco provider (RingCentral, Grasshopper, Ooma, Verizon, etc.).
What if I want to cancel VCA service?
You can cancel at anytime for any reason with no penalty. Follow these steps:
- Email Chick-fil-ASupervisors@inktel.com and let us know you are cancelling and why. We will deactivate your account.
- Stop forwarding your Phone Tree's Catering Option to the VCA Phone Number.
Who do I contact if I have an order error?
Send an email to Chick-fil-Asupervisors@inktel.com that includes:
- Customer Name
- Customer Phone Number Used to Place the Order
- Order Error Details and Order ID (if available)
