Inktel leverages over 25 years of experience delivering world-class customer service for brands across retail, consumer goods, ecommerce, education, and restaurants.
As of 2025, we are handling catering calls for more than 800 Chick-fil-A Restaurants.
We are skilled in using the Chick-fil-A Management Tool (CMT).
Chick-fil-A Team Members can better care for guests in the restaurant by not having to take catering orders over the phone.
Our Virtual Catering Assistants (VCAs) are dedicated to focusing on the catering needs of your guests. They can spend additional time with the guest and understand their needs when personalizing the order, which in turn, may increase your catering check average.
94% of Operators using the VCA would recommend Inktel to other Operators.
87% of Operators using the VCA find the most value in the VCA handling guest inquiries and freeing up time for personalized guest interactions in restaurant.
This data comes from the 2024 VCA operator feedback survey.
Here are some things that are being said about our services:
It's a great service and has saved us man hours and increased catering through capturing potential lost calls.
The volume of calls to our restaurant has been reduced drastically and it's been great for us.
The cost of the services is low compared to what it would have cost me to hire someone to answer our phones.
It has definitely prevented missed catering calls which otherwise would result in missed sales opportunities.
