Can the VCA Team email or text message my Restaurant or Catering Leader when they have questions instead of calling our restaurant? - Inktel Contact Center Solutions
  • Yes! You can opt-in to have our VCA Team email and/or text message your
    team before attempting to call for scenarios that are not urgent for a Guest
    or order execution.
    • An example of this type of scenario is when a Guest wants to modify an
      order which cannot be done through our Catering Management Tool, yet is not due within the next 2 hours.
  • If we don’t hear back from you via email or text message within 2 hours, we
    will still attempt to call the restaurant.
  • Please note that when urgent situations arise that could impact a Guest or their Catering experience, we may still need to call your restaurant or Catering Leader right away.