Active Sportswear WAH Agent 11/15 - Inktel Contact Center Solutions
 

Active Sportswear WAH Agent 11/15

Job Category: Customer Service

Responsibilities:

  • Excellent grammar/communication/typing skills
  • Assist customers in understanding and purchasing products and/or services
  • Assist customers in resolving potential product or service related issues
  • Troubleshoot technical issues that are related to products and services
  • Identify root cause of inquiries by asking probing questions to determine the best solution
  • Use client-specific tools to research inquiries, document customer interactions, and issue resolutions
  • Receive and respond to inbound customer inquiries via phone and email while updating internal computer applications and systems
  • Maintain required product and service knowledge to deliver best in class service
  • When needed, serve as a knowledgeable, thoughtful sales consultant for customers

Qualifications:

  • Excellent grammar/communication/typing skills
  • Comfort with desktop computer system
  • 1+ years Customer service experience minimum
  • Passionate & Energetic
  • Strong desire to be helpful and take ownership to resolve customer situations
  • Must be able to communicate effectively with customers, management, and co-worker

Salary - $10 - $12 

The compensation package for this position includes a competitive base salary and the opportunity for hourly increases based on performance and tenure. After 60 days of employment, you will qualify for a comprehensive benefits package which includes medical, dental, vision and personal time off. After 6 months of employment, you will qualify to opt–in to the following benefits: short/long term disability, life insurance, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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