Brand Ambassador - Independent Contractor 1099 - Inktel Contact Center Solutions
 

Brand Ambassador – Independent Contractor 1099

Job Category: Customer Service

 

Come work with our awesome team! We are seeking fun and energetic individuals with great customer service experience.

  • Rate: $13.20/hour in Production ($12/hour in Training)
  • Work Schedule: 32 hrs/week, 8 hour shifts, Monday - Friday 8:30 AM - 6:00 PM EST
  • Work-At-Home: Fully virtual position
  • Technology: You will need to have your own equipment. (See below specifications.)

Responsibilities:

  • Assist potential customers in understanding and purchasing products and/or services  
  • Assist customers in resolving potential product or service related issues 
  • Troubleshoot technical issues that are related to products and services 
  • Identify root cause of inquiries by asking probing questions to determine the best solution 
  • Use client-specific tools to research inquiries, document customer interactions, and issue resolutions 
  • Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems 
  • Maintain required product and service knowledge to deliver best in class service 
  • When needed, serve as a knowledgeable, thoughtful sales consultant for customers 

Qualifications:

    • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness 
    • Strong desire to be helpful and take ownership to resolve customer situations 
    • Empathetic and active listening 
    • Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar 
    • Positive outlook and enthusiastic attitude 
    • Conscientious team player 
    • Driven by delivering results 
    • Professional demeanor, put together 
    • Dependable and consistent, history of good attendance 
    • Naturally curious with an aptitude for learning and understanding quickly 
    • Ability to multitask by reading, typing, and navigating through applications while speaking with customers 
    • Prior customer service/troubleshooting experience preferred 

    Technical Requirements / MUST have your own equipment:

    • Two screens, can be 2 monitors or 1 monitor and 1 laptop
    • Use of Windows 10 Pro OS desktop or laptop (No Macs or Chromebooks)
    • Hardwired internet connection directly to router- just WiFi is not accepted
    • High Speed Internet: Min. 25 Mbps Download/6 Mbps Upload
    • A working computer camera
    • Use of a USB headset with volume control

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

    test