Customer Service Agent 4.11

Voted “Best Place to Work in FL”* by the Sun Sentinel!

We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers and our amazing team of service representatives!

Responsibilities:

• Strong desire to be helpful and take ownership to resolve customer situations
• Identify root cause of inquiries by asking probing questions to determine the best solution
• Troubleshoot technical issues that are related to products not working as expected
• Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Assist customers during the installation
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each and every day
• Proven record of great attendance and demonstrating skills as a team player

Qualifications:

• Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
• Ability to explain complex, step-by-step processes to customers over the phone
• Prior customer service/troubleshooting experience preferred
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Must be able to communicate effectively with customers, management, and co-worker

Salary & Benefits:

Pay: $11.00 per hour + $1/hr performance based bonus potential

• Paid Time Off
• 401K plan with company matching dollar for dollar up to 6%
• Medical, Dental, Vision and Disability plans
• Employee Referral Bonus (unlimited)
• Employee Tickets at Work Discounts

The compensation package for this position includes a competitive base salary and the opportunity for hourly increases based on performance and tenure. After 60 days of employment, you will qualify for a comprehensive benefits package which includes medical, dental, vision and personal time off. After 6 months of employment, you will qualify to opt–in to the following benefits: short/long term disability, life insurance, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.