Customer Service Agent
Job Category: Customer Service
- Assist customers in understanding and purchasing products and/or services
- Assist customers in resolving potential product or service related issues
- Troubleshoot technical issues that are related to products and services
- Identify root cause of inquiries by asking probing questions to determine the best solution
- Use client-specific tools to research inquiries, document customer interactions, and issue resolutions
- Receive and respond to inbound customer inquiries via phone and email while updating internal computer applications and systems
- Maintain required product and service knowledge to deliver best in class service
- When needed, serve as a knowledgeable, thoughtful sales consultant for customers
- Provide world-class customer support through active listening, clear communication, and consistent follow through.
- Required: High School or GED (General Education Diploma) required.
- Must be 18 years of age or older.
- 1+ years of general work experience.
- Demonstrated ability to listen skillfully, collect relevant information, determine need and provide a solution to fit needs of consumers
- Proven ability to provide outstanding customer support.
- Strong attention to detail and follow-up skills.
- Flexibility to customize approach to meet all types of caller communication styles and personalities.
- Ability to work regularly scheduled shifts within our hours of operation including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work over-time and/or weekends, as needed.
- Excellent verbal and written communication skills.
- Strong computer skills, including Microsoft Office Suite and CRM/Salesforce experience
- Ability to work variable schedule, weekends and holidays as needed.
PAY & BENEFITS:
- 5 days of class training and 30 days in production training is paid at $10.00 per hour
- $12 an hour plus incentives/ A-Player Bonus monthly potential.
- Medical, Dental and Vision Plans
- Employee Referral Bonus
- Employee Tickets at Work Discounts
- Employee Reward and Recognition Programs
- 401K with Company Matching
- Paid Time Off
Inktel is proud to be an Equal Opportunity Employer and Drug-Free* workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)