Customer Service Agent - Inktel Contact Center Solutions
 

Customer Service Agent

Job Category: Customer Service

Come work with our awesome team! We are seeking fun and energetic individuals with great customer service experience.

  • Rate: $11.00/hour in Production ($10/hour in Training)
  • Work Schedule:  8 hour shifts, Monday - Friday between the hours of 9:00 AM - 7:00 PM EST
  • Training Schedule: Monday- Friday 9:00 AM - 5:00 PM EST (1 week)
  • Work-At-Home: Fully virtual position
  • Technology: You will need to have your own equipment. (See below specifications.)

Benefits: 

  • Paid Time Off - 10 days!
  • 401K plan with company matching dollar for dollar up to 6%
  • Medical, Dental, Vision, and Disability plans
  • Employee Referral Bonus (Unlimited)
  • Employee Tickets at Work Discounts
  • Employee Reward and Recognition Programs
  • Regular Team Building & Morale boosting events

Responsibilities:

  • Strong desire to be helpful and take ownership to resolve customer situations
  • Identify root cause of inquiries by asking probing questions to determine the best solution
  • Troubleshoot technical issues that are related to products not working as expected
  • Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
  • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
  • Assist customers during the installation
  • Maintain required product knowledge to deliver best in class service
  • Exhibit a positive attitude and bring enthusiasm to work each and every day
  • Proven record of great attendance and demonstrating skills as a team player

Qualifications:

  • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
  • Ability to explain complex, step-by-step processes to customers over the phone
  • Prior customer service/troubleshooting experience preferred
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Must be able to communicate effectively with customers, management, and co-worker

Technical Requirements / MUST have your own equipment:

  • Two screens, can be 2 monitors or 1 monitor and 1 laptop
  • Use of Windows 10 Pro OS desktop or laptop (No Macs or Chromebooks)
  • Hardwired internet connection directly to router- just WiFi is not accepted
  • High Speed Internet: Min. 25 Mbps Download/6 Mbps Upload
  • A working computer camera
  • Use of a USB headset with volume control

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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