Designer Faucet Representative - Inktel Contact Center Solutions
 

Designer Faucet Representative

Job Category: Recruiting

Driven by our Passion for People, our Customer Service Representatives are experts at engaging customers across multiple channels: phone, email, online chat and social media. Connecting with people in a way that is meaningful to them is our bread and butter—and our Representatives perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.  

 

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. 

 

Qualifications: 

  • Proven track record of ALL of the following STRIVE values: 
    • [S]ervice 
    • [T]enacity 
    • [R]esponsibility 
    • [I]ntegrity 
    • [V]ersatility 
    • [E]ntrepreneurship  
  • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness 
  • Strong desire to be helpful and take ownership to resolve customer situations 
  • Empathetic and active listening 
  • Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar 
  • Positive outlook and enthusiastic attitude 
  • Conscientious team player 
  • Driven by delivering results 
  • Professional demeanor, put together 
  • Dependable and consistent, history of good attendance 
  • Naturally curious with an aptitude for learning and understanding quickly 
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers 
  • Prior customer service/troubleshooting experience preferred
  • Interest in DIY home repair/home plumbing products preferred
  • Prior experience working with home plumbing projects is preferred
  • Must have open availability between 10:00am-8:00pm Monday - Saturday

 

Responsibilities: 

  • Assist potential customers in understanding and purchasing products and/or services  
  • Assist customers in resolving potential product or service related issues 
  • Troubleshoot technical issues that are related to products and services 
  • Identify root cause of inquiries by asking probing questions to determine the best solution 
  • Use client-specific tools to research inquiries, document customer interactions, and issue resolutions 
  • Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems 
  • Maintain required product and service knowledge to deliver best in class service 
  • When needed, serve as a knowledgeable, thoughtful sales consultant for customers 
  • Assist customers during the installation of their kitchen or lavatory faucet
  • Troubleshoot technical issues that are related to products not working as expected
  • Use Delta Faucet Company’s provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements

 

Salary & Benefits:

The compensation package for this position includes a competitive base salary and the opportunity for hourly increases based on performance and tenure. After 60 days of employment, you will qualify for a comprehensive benefits package which includes medical, dental, vision and personal time off. After 6 months of employment, you will qualify to opt–in to the following benefits: short/long term disability, life insurance, and a 401K plan.

Inktel is proud to be an Equal Opportunity Employer and Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

test