Job Category: Customer Service
- Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
- Strong desire to be helpful and take ownership to resolve customer situations
- Empathetic and active listening
- Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
- Positive outlook and enthusiastic attitude
- Dependable and consistent, history of good attendance
- Ability to multitask by reading, typing, and navigating through applications while speaking with customers
- Prior customer service/troubleshooting experience preferred
- BILINGUAL (English & Spanish)
*** MUST LIVE WITHIN A 30 MINUTE COMMUTE OF MIRAMAR, FL 33027 ***
- Communicate with customers in a proactive and professional manner.
- Assist Broward County Transit Customers schedule transportation services in an empathetic and patient manner.
- Respond to questions and provide information while exceeding customer expectations.
- De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
- Start Date: 7/11/22
- Training Schedule: Monday through Friday 9am-5pm EST for the first 6 weeks ONSITE in our Miramar office – then fully REMOTE (Work from HOME) if your performance meets standards
- Shifts available:
- 5 days a week (includes 1 weekend day) 3:40pm – 12:40am OR 12:00pm – 9:00pm (40 hours a week)
- Pay: $14.02/hr
*** MUST BE WITHIN A 30 MINUTE COMMUTE OF MIRAMAR, FL ***
Salary & Benefits:
The compensation package for this position starts at $14.02/hr as well as a comprehensive benefits package of medical, dental, vision, short/long term disability, life insurance, PTO, employee assistance, matching 401K plan, and an unlimited referral bonus (Make $$$ for referring your friends to join our team!)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)