Email Beauty Advisor 1 – Work From Home

Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via email; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value. 

Start Date: 9/17/2021

Qualifications: 

• Proven track record of ALL of the following STRIVE values: 
• [S]ervice 
• [T]enacity 
• [R]esponsibility 
• [I]ntegrity 
• [V]ersatility 
• [E]ntrepreneurship  
• Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness 
• Strong desire to be helpful and take ownership to resolve customer situations 
• Empathetic and active listening 
• Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar 
• Positive outlook and enthusiastic attitude 
• Conscientious team player 
• Driven by delivering results 
• Professional demeanor, put together 
• Dependable and consistent, history of good attendance 
• Naturally curious with an aptitude for learning and understanding quickly 
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers 
• Prior customer service/troubleshooting experience preferred 

Beauty Advisor provides client support via email; assisting with client inquiries, trouble shooting and general support. They respond to all client communication via email and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.

POSITION RESPONSIBILITIES

• Respond to client requests/inquiries via emails including product purchases, service & quality inquiries, order status, product information and general client support issues.
• Demonstrate high standards for quality service 
• Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication
• Work in tandem with the quality and training team to self-manage performance expectations
• Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development
• Maintain business acumen, courtesy and professionalism when dealing with all client contacts
• Utilize existing email communication templates for client interactions housed in the Call Center Knowledge Base
• Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
• Strict adherence to key performance indicators (KPI) as set by management.
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

• 
  REQUIREMENTS
• 2-3 years’ experience in a business/professional environment; preferably in the service industry
• Comparable experience in an office environment encouraged
• Self-starter and ability to manage workload efficiently
• Exceptional verbal and written communication skills
• Demonstrate ability to deliver high level of client service under high volume
• Commitment to client service and high quality standard in grammar, punctuation and written business acumen
• Professional, upbeat and engaging written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel client in a quick and efficient manner
• Must be computer literate and internet savvy- e-commerce and online shopping experience preferred
• Experience in windows based applications, specifically client relationship management tools preferred (ie Instant Service)
• Excellent Data Entry skills/- 45-55 wpm minimum
• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.
• Vacation blackout period applies during the holiday season and promotional periods
• Punctuality is essential.
  

Salary & Benefits: 

The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan.