Inbound CSR – Miami Lakes – WFM

The ideal candidate for this position has a minimum of a high school diploma or GED (post high school education preferred) and a proven sales performance record (in any industry). Sales on this program are consultative sales; not aggressive.

The front end support specialist role is the initial step in entering the company with widespread opportunities for advancement and career growth! We will provide you with the best training and latest technology to ensure you are successful. You could also earn some great REWARDS for having high quality in service, as our incentive plan is “uncapped.”

Training Start Date: Monday - August 3rd, 2020

Training Schedule: 9:00am - 5:00pm

Production Schedule:Varies - 11:00am - 9:00pm (Plus one weekend day)

Responsibilities:  

• Delivering World Class support to customers with inquiries via phone, email, chat and SMS in a contact center environment.
• Maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism.
• Performing incident management and using proprietary software programs to track calls from inception to resolution.
• Utilizing research skills to troubleshoot customer problems; providing follow-up calls to ensure customer satisfaction.
• Researching potential order issues and making outbound follow-up calls and emails to prevent/resolve our clients’ issues.
• Excellent communication abilities are essential; providing proactive communication to internal and external customers.

Desired Skills/Experience:

• A quick learner that can become a subject matter expert in our day to day operations
• 1-2 years customer service experience and possess ability to approach conflict resolution with a positive attitude
• Tech savvy; Microsoft Office 365 and Internet usage required. Must be detail oriented and have excellent follow-up skills. 
• Ability to work in a fast-paced environment

IND2

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)