Jewelry Support specialist – Independent Contractor

We're hiring WORK-FROM-HOME Independent contractors who can serve as Jewelry Support Specialist to represent one of the world’s most Prestigious Jewelry brands.

Each Jewelry Support Specialist will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. It is a virtual position that can be serviced from any location within the United States.

Individuals must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

You will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email and chat. Training will be provided on client information and systems used.

 

JOB RESPONSIBILITIES:

• Communicate with customers in a proactive and professional manner across multiple communication channels.
• Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

 

THE IDEAL INDEPENDENT CONTRACTOR:

• Friendly and optimistic!
• Passionate about Jewelry and Fashion!
• Excellent inter personal, verbal & written skills
• Passionate about serving others and strong desire to take ownership to resolve
• Able to quickly navigate through multiple systems simultaneously
• Excellent problem solving skills & must have a “can do” attitude
• Able to communicate effectively with customers, management, and peers
• Customer service experience obtained in retail, hospitality or call center environment of a minimum of 1 year is essential.
• Must be available to work one weekend day and holidays
• Bilingual in Spanish or French a plus!
• Must be flexible to work 8AM - 10:30PM Eastern, Monday through Friday; 9AM - 7PM, Saturday through Sunday

 

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

CPU Speed	Dual Core 1.2 GHz or better Intel Core i3 or AMD Ryzen 3 or better
Hard Drive	40 GB or more of available space 100 GB or more of total space
Memory	4 GB of RAM minimum 8 GB or RAM or better is preferable
Operating System	Windows 10 Professional  (No Macs or Chromebooks) Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro Two (2) available USB 2.0 or greater ports

 

Minimum Monitor and Accessory Requirements

Monitor*	1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone	JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function
Camera	Integrated or USB Camera

*Dual monitors may be required on some client programs

 

Minimum Software Requirements

Google Chrome**

Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

 

Minimum Internet Connectivity Requirements

Standard Connection / Speed	Hard-wired connection (no wireless) Minimum 45 Mpbs download / Minimum 10 Mpbs upload Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold	120 milliseconds (ms)

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)