Luxury Client Ambassador - 11/23/20 - Inktel Contact Center Solutions
 

Luxury Client Ambassador – 11/23/20

Job Category: Customer Service

Do you want to work representing one of the BIGGEST and most luxurious brands in Fashion?

If the answer is "YES!!!" then this is the opportunity for you.

As a Fashion Consultant, you will be the brand ambassador, ensuring every client has a world class and elevated experience working from our vibrant Call Center in Miramar.

THE IDEAL CANDIDATE HAS:

  • Retail experience
  • Concierge or hospitality experience
  • Customer Service experience
  • Passionate
  • Energetic
  • Fashion forward a plus
  • Excellent verbal & written skills
  • Call center experience not required

Qualifications: 

  • Proven track record of ALL of the following STRIVE values: 
    • [S]ervice 
    • [T]enacity 
    • [R]esponsibility 
    • [I]ntegrity 
    • [V]ersatility 
    • [E]ntrepreneurship  
  • Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness 
  • Strong desire to be helpful and take ownership to resolve customer situations 
  • Empathetic and active listening 
  • Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar 
  • Positive outlook and enthusiastic attitude 
  • Conscientious team player 
  • Driven by delivering results 
  • Professional demeanor, put together 
  • Dependable and consistent, history of good attendance 
  • Naturally curious with an aptitude for learning and understanding quickly 
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers 
  • Prior customer service/troubleshooting experience preferred 

Responsibilities: 

  • Assist potential customers in understanding and purchasing products and/or services  
  • Assist customers in resolving potential product or service related issues 
  • Troubleshoot technical issues that are related to products and services 
  • Identify root cause of inquiries by asking probing questions to determine the best solution 
  • Use client-specific tools to research inquiries, document customer interactions, and issue resolutions 
  • Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems 
  • Maintain required product and service knowledge to deliver best in class service 
  • When needed, serve as a knowledgeable, thoughtful sales consultant for customers 

POSITION OVERVIEW:

  • Onsite Position
  • Training is for 2 weeks: Monday - Friday | 09AM-06PM
  • After training: Sunday - Sunday | 11AM-08PM - 8 hour shift, 2 consecutive days off. 

Salary & Benefits: 
The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Salary & Benefits: 
 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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