Luxury Homewares – Work at Home/FT W2

We are contracting WORK-FROM-HOME Brand Ambassadors who can serve as Homeware Support Specialists to represent one of the world’s most upscale and high-end homeware brands.

Each Homeware Support Specialist will be working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support job.

You must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

Agents will be responsible for answering incoming contacts from clients via multiple platforms, including phone, email or chat. Training will be provided on client information and systems used.

THE IDEAL CANDIDATE

• Previous contract work experience 
• Retail, Concierge and/or Hospitality experience
• Problem Solver
• Active Listener
• Passionate
• Energetic
• Ability to Multi-task
• Excellent verbal & written skills
• Team Player
• Proven Record of Great Attendance

Job Responsibilities:

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by client
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Applicant Requirements:

• Required: High School or GED (General Education Diploma) required.
• Must be 18 years of age or older.
• 1+ years of general work experience.
• Strong attention to detail and follow-up skills.
• Flexibility to customize approach to meet all types of caller communication styles and personalities.
• Strong computer skills, including Microsoft Office Suite and CRM/Salesforce experience
• Ability to work FULL TIME

 

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

CPU Speed	Dual Core 1.2 GHz or better Intel Core i3 or AMD Ryzen 3 or better
Hard Drive	40 GB or more of available space 100 GB or more of total space
Memory	4 GB of RAM minimum 8 GB or RAM or better is preferable
Operating System	Windows 10 Professional  (No Macs or Chromebooks) Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro Two (2) available USB 2.0 or greater ports

 

Minimum Monitor and Accessory Requirements

Monitor*	1280 x 1024 (SXGA) screen resolution 1920 x 1080 (Full HD or 1080p)
USB Headset with Microphone	JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function   OR High grade USB noise cancelling headphone available on Amazon or any other retailer
Camera	Integrated or USB camera with 1080p resolution or higher.  Please note that camera models will vary.  Please make sure the cameras are compatible with Windows 10.  Available on Amazon or any other major retailer.

*Dual monitors may be required on some client programs

 

Minimum Software Requirements

Google Chrome**

Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

 

Minimum Internet Connectivity Requirements

Standard Connection / Speed	Hard-wired connection (no wireless) Minimum 25 Mpbs download / Minimum 6 Mpbs upload Internet connection must not be shared with more than 3 devices in the same location
Maximum Latency Threshold	120 milliseconds (ms)

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)