LV – TEMPS Apple
Driven by our Passion for People, our Customer Service Representatives are experts at engaging customers across multiple channels: phone, email, online chat and social media. Connecting with people in a way that is meaningful to them is our bread and butter—and our Representatives perform consistently at a high level through coaching, support and training by the Best in Class Inktel Team.
Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters. To STRIVE to be a part of something greater is in our DNA—and we don’t use the word “strive” lightly. It embodies what we value.
Qualifications:
Proven track record of ALL of the following STRIVE values:
[S]ervice
[T]enacity
[R]esponsibility
[I]ntegrity
[V]ersatility
[E]ntrepreneurship
Amazing combination of nimble thinking, high energy, passion and persistence: resourcefulness
Strong desire to be helpful and take ownership to resolve customer situations
Empathetic and active listening
Excellent oral communication skills: clear diction, tone and knowledge/use of proper grammar
Positive outlook and enthusiastic attitude
Conscientious team player
Driven by delivering results
Professional demeanor, put together
Dependable and consistent, history of good attendance
Naturally curious with an aptitude for learning and understanding quickly
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Prior customer service/troubleshooting experience preferred
Responsibilities:
Assist potential customers in understanding and purchasing products and/or services
Assist customers in resolving potential product or service related issues
Troubleshoot technical issues that are related to products and services
Identify root cause of inquiries by asking probing questions to determine the best solution
Use client-specific tools to research inquiries, document customer interactions, and issue resolutions
Receive and respond to inbound customer inquiries via phone, email, and/or text while updating internal computer applications and systems
Maintain required product and service knowledge to deliver best in class service
When needed, serve as a knowledgeable, thoughtful sales consultant for customers
Salary & Benefits:
The compensation package for this position includes a base hourly pay plus sales & performance incentives, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Salary & Benefits:
#LI-DNI
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)