macrel march #mmh

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners—we can’t resist the fun of working with people. Each connection, each relationship matters.

Available Schedules:

• Hours of operation: 9am to 9pm Mon - Fri & Saturdays 9am - 6pm). Must be available to work any 8 hour shift within these days/hours
• Schedules cannot be negotiated.
• Pay: $17.00 - $18.00 per hour

Qualifications:

· Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness

· Strong desire to be helpful and take ownership to resolve customer situations

· Excellent communication skills: clear tone and knowledge/use of proper grammar

· Positive outlook and enthusiastic attitude

· Conscientious team player

· Driven by delivering results

· Dependable and consistent, history of good attendance

· Naturally curious with an aptitude for learning and understanding quickly

· Ability to multitask by reading, typing, and navigating through applications while responding in writing to customers

· Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES

· Respond to client requests/inquiries via chat, phone, and/or email including product purchases, service & quality inquiries, order status, product information, and general client support issues.

· Demonstrate high standards for quality service

· Keep up to date with product/procedural knowledge and assessing industry trends; translate knowledge into written client communication

· Work in tandem with the quality and training team to self-manage performance expectations

· Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development

· Maintain business acumen, courtesy, and professionalism when dealing with all client contacts

· Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately

· Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects

· Strict adherence to key performance indicators (KPI) as set by management.

· Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

· Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

REQUIREMENTS

· 2-3 years’ experience in a business/professional environment; preferably in the service industry

· Comparable experience in an office environment encouraged

· Self-starter and ability to manage workload efficiently

· Exceptional written communication skills

· Demonstrate ability to deliver a high level of client service under high volume

· Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen

· Professional, upbeat, and engaging written communication

· Ability to develop relationships with clients, even in difficult situations

· Ability to advise and counsel clients in a quick and efficient manner

· Must be computer literate and internet savvy- e-commerce and online shopping experience preferred

· Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)

· Excellent Data Entry skills/- 45-55 wpm minimum

· Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.

· Vacation blackout period applies during the holiday season and promotional periods

· Punctuality is essential.

Job Type: Full-time

Salary: $17.00 - $18.00 per hour