Payroll Support Role 1099 - $15/hour - Inktel Contact Center Solutions
 

Payroll Support Role 1099 – $15/hour

Job Category: Customer Service

Job description

**This is a REMOTE 1099 Independent Contractor position **

Come work with our awesome team! We are seeking fun and energetic individuals with great customer service experience.

Production schedule will vary anywhere between 9:00AM - 7:00PM EST, Monday-Friday.

  • Quick start: Mon, 7/24/2023
  • Training:  1 week Mon-Fri 9:00 AM - 5:00 PM EST (Training is Paid!)
  • Rate: $15.00/hour in Production ($15.00/hour in Training)
  • Work Schedule: 30 hrs/week, 8 hour shifts, 4 weekdays
  • Work-At-Home: Fully virtual position
  • Technology: You will need to have your own equipment. (See below specifications.)

Responsibilities:

  • Must have your own Equipment
  • Strong desire to be helpful and take ownership to resolve customer situations/experience
  • Identify root cause of inquiries by asking probing questions to determine the best solution(s)
  • Troubleshoot technical issues that are related to products not working as expected
  • Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
  • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
  • Maintain required product knowledge to deliver best in class service
  • Exhibit a positive attitude and bring enthusiasm to work each day
  • Proven record of great attendance and demonstrating skills as a team player
  • Experienced or knowledge with online payroll services and troubleshooting is a plus

Technical Requirements:

  • Two screens, can be 2 monitors or 1 monitor and 1 laptop
  • Use of Windows 10 or 11 pro desktop or laptop (No Macs or Chromebooks)
  • Hardwired internet connection directly to router- just WiFi is not accepted
  • A working computer camera
  • Use of a USB headset with volume control

Qualifications:

  • Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
  • Ability to explain complex, step-by-step processes to customers over the phone
  • 1 year of customer service (required) 1 year of call center preferred
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

**Equipment is NOT provided**

TECHNOLOGY REQUIREMENTS:

Operating System / PC

  • Windows 10 or higher
  • Two (2) available USB 2.0 or greater ports

USB Headset with Microphone

  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case
  • JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function

Camera

  • Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10.
  • Available on Amazon or any other major retailer.

Standard Connection / Speed

  • Must have Hard-wired connection (no wireless)
  • Minimum 45 Mpbs download / Minimum 10 Mpbs upload
  • Internet connection must not be shared with more than 3 devices at the same location

CPU Speed

  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

  • 40 GB or more of available space
  • 100 GB or more of total space

Memory

  • 8 GB of RAM or better is preferable

Monitor

  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)

*Dual monitors are required for this program*

 

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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