Remote Customer Service Agent - Florida Residents - Inktel Contact Center Solutions
 

Remote Customer Service Agent – Florida Residents

Job Category: Customer Service

** This is open to FLORIDA RESIDENTS ONLY and is a fully REMOTE position. **

We are looking for passionate customer service agents to assist with government employee relief assistance programs. The start date is May 17, 2021. Apply quickly to be considered immediately!

If you love to help others and want to assist those in need, this may be the perfect program for you! This is a virtual customer support job taking incoming calls, working from home using your own computer equipment that meets the technical requirements outlined below. You must be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

*technical requirements described below*

Production schedule will vary anywhere between 8:00 AM - 6:00 PM, Monday-Sunday. Must be able to work at least one weekend day and have a flexible schedule.

  • Quick start: Mon, 5/17/2021
  • Training: 5 days (Training is paid!), M-F 9am - 5pm, starting 5/17
  • Work Schedule: Guaranteed 40 hrs/week, 8 hour shifts, at least 1 weekend day (no exceptions to weekend days)
  • Training Pay: $11/hour
  • Production Pay: Up to $14/hour ($12/hr guaranteed + $2 per hour extra for sticking to your work schedule 95% of the time)
  • Equipment Stipend: Get $300 towards your home office setup split into two payments of $150 each when you complete 30 days after training and 60 days after training.
  • Work-At-Home: Fully virtual with video interview, online training and work at home!
  • Technology: You will need to have your own equipment. (See below specifications.)
  • Benefits: Health (Inktel will pay a portion), Vision, Dental, PTO, 401(k) with matching
  • Background Check: Must be willing to undergo a Level 2 background check with fingerprinting

Why You Want to Work for Inktel!

Inktel is where Talent lives! We joined Inktel because we wanted to perform at a high level. We stay with Inktel because our performance grows the company—and when the company grows, we grow with it.

What We're Looking For:

  • 6-12 months of Customer Service
  • Energy and Enthusiasm
  • Consistent employment history
  • An interest to be the best! Eager to be successful.
  • Technically savvy! Knows how to use current technology.

 

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TECHNOLOGY REQUIREMENTS:

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Minimum PC Requirements

CPU Speed

  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

Hard Drive

  • 40 GB or more of available space
  • 100 GB or more of total space

Memory

  • 4 GB of RAM minimum
  • 8 GB or RAM or better is preferable

Operating System

  • Windows 10 Professional (Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro)
  • Two (2) available USB 2.0 or greater ports

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Minimum Accessory Requirements

Monitor (one is necessary, two is recommended)

  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone

  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P JPL USB 2.0 universal bottom lead with volume and mute function (OR EQUIVALENT)

Camera

  • Integrated or USB Camera with 1080p resolution or higher. Please note that camera models will vary. Please make sure the cameras are compatible with Windows 10. Available on Amazon or any other major retailer.

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Minimum Software Requirements

Google Chrome

  • Latest version of Google Chrome for Windows

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Minimum Internet Connectivity Requirements

Standard Connection / Speed

  • Must have Hard-wired connection (no wireless)
  • Minimum 10 Mpbs download / Minimum 6 Mpbs upload
  • Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold

  • 120 milliseconds (ms)

 

#LI-MW1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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