Remote Customer Service W2 11.14 - Inktel Contact Center Solutions
 

Remote Customer Service W2 11.14

Job Category: Operations

Description

Responsibilities:

  • Strong communication skills

  • Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

  • Aptitude for learning, understanding and conveying services to customers
  • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of correct grammar
  • Ability to think on your feet and a quick learner
  • Ability to maintain positive attitude and enthusiasm each and every day
  • Proven record of attendance and team player
  • Call center experience a plus

Telephone Representative Requirements:

  • Must have excellent hearing in order to respond to callers’ requests.
  • Must have the ability to deal with/make large number of calls.
  • Must be able to sit for long periods of time.
  • Must have good eye sight for reading computer screens.
  • Position requires the ability to interface with people in a positive manner.
  • Must be able to communicate effectively with customers, management, and co-workers.

Salary & Benefits:

Pay: $12.00 per hour

  • Paid Time Off
  • 401K plan with company matching dollar for dollar up to 6%
  • Medical, Dental, Vision and Disability plans
  • Employee Referral Bonus (unlimited)
  • Employee Tickets at Work Discounts

TECHNOLOGY REQUIREMENTS:

Minimum PC Requirements

CPU Speed
  • Dual Core 1.2 GHz or better
  • Intel Core i3 or AMD Ryzen 3 or better

Hard Drive
  • 40 GB or more of available space
  • 100 GB or more of total space

Memory
  • 4 GB of RAM minimum
  • 8 GB or RAM or better is preferable

Operating System

 

Minimum Monitor and Accessory Requirements

Monitor*
  • 1280 x 1024 (SXGA) screen resolution
  • 1920 x 1080 (Full HD or 1080p)

USB Headset with Microphone
  • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
  • JPL USB 2.0 universal bottom lead with volume and mute function  
  • OR
  • High grade USB noise cancelling headphone available on Amazon or any other retailer

Camera
  • Integrated or USB camera with 1080p resolution or higher.  Please note that camera models will vary.  Please make sure the cameras are compatible with Windows 10.  Available on Amazon or any other major retailer.

*Dual monitors may be required on some client programs

 

Minimum Software Requirements

Google Chrome**
  • Latest version of Google Chrome for Windows

**Certain client programs may require specific versions of Microsoft Internet Explorer

 

Minimum Internet Connectivity Requirements

Standard Connection / Speed
  • Hard-wired connection (no wireless)
  • Minimum 25 Mpbs download / Minimum 6 Mpbs upload
  • Internet connection must not be shared with more than 3 devices in the same location

Maximum Latency Threshold
  • 120 milliseconds (ms)

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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