Remote Luxury Wine & Spirits Concierge - 1099 Independent Contractor - Inktel Contact Center Solutions
 

Remote Luxury Wine & Spirits Concierge – 1099 Independent Contractor

Job Category: Operations

Our team is opening positions for customer-service professionals seeking an opportunity to work with the largest luxury group in the world. We are looking for enthusiastic candidates eager to provide “first-class,” customer service that stands apart from the rest of the industry.

This team will work remotely for our luxury brand clients. Team members will provide “white-glove,” assistance via written correspondence (email) and telephone support directly to consumers as well as third-party distributers. As a representative of the brand, team members will become experts on client products and services in order assist customers with orders, product inquiries, and troubleshooting issues/complaints.

    We're contracting Work from home Independent contractors who can provide great customer service for our shift of 8:30 AM to 5:30 PM EST, Wednesday thru Friday (Shift bids will be available at a later date according to performance). 
     
     

    Compensation: Training $16.80/hr Production $17.50/hr. Get paid weekly!

     

    Each CSR will be an independent contractor, working from home using their own computer equipment that meets the technical requirements outlined below. This is a virtual customer support opportunity.

     

    Contractors must also be able to establish a designated work space, free from noise and distractions to handle incoming phone calls.

     

    Contractors will be responsible for answering incoming contacts from clients. Training will be provided on client information and systems used.  (Eligible for training pay!)

     Responsibilities:
     
    • Strong desire to be helpful and take ownership to resolve customer situations
    • Identify root cause of inquiries by asking probing questions to determine the best solution
    • Troubleshoot technical issues that are related to products not working as expected
    • Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
    • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
    • Assist customers during the installation
    • Maintain required product knowledge to deliver best in class service
    • Exhibit a positive attitude and bring enthusiasm to work each and every day
    • Proven record of great attendance and demonstrating skills as a team player
     

    Qualifications:

     
    • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
    • Ability to explain complex, step-by-step processes to customers over the phone
    • Prior customer service/troubleshooting experience preferred
    • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
    • Must be able to communicate effectively with customers, management, and co-worker

    Your profile:

    • Well-spoken, quick thinker.
    • High communication skills (written and verbal).
    • Energetic and enthusiastic.
    • High personal standards of excellence.
    • Eager to be successful, driven to win.
    • High-end retail experience a plus.
    • Experience with wine and spirits is a plus.
     

    TECHNOLOGY REQUIREMENTS:

     

    Minimum PC Requirements

     

    CPU Speed
    • Dual Core 1.2 GHz or better
    • Intel Core i3 or AMD Ryzen 3 or better

    Hard Drive
    • 40 GB or more of available space
    • 100 GB or more of total space

    Memory
    • 4 GB of RAM minimum
    • 8 GB or RAM or better is preferable

    Operating System
     

     

     

    Minimum Monitor and Accessory Requirements

     

    Monitor*
    • 1280 x 1024 (SXGA) screen resolution
    • 1920 x 1080 (Full HD or 1080p)

    USB Headset with Microphone
    • JPL TT3 Evo Binaural Headset (Headband + Boom) with Tough Case and JPL BL-053+P
    • JPL USB 2.0 universal bottom lead with volume and mute function  
    • OR
    • High grade USB noise cancelling headphone available on Amazon or any other retailer

    Camera
    • Integrated or USB camera with 1080p resolution or higher.  Please note that camera models will vary.  Please make sure the cameras are compatible with Windows 10.  Available on Amazon or any other major retailer.
     

    *Dual monitors may be required on some client programs

     

     

     

    Minimum Software Requirements

     

    Google Chrome**
    • Latest version of Google Chrome for Windows
     

    **Certain client programs may require specific versions of Microsoft Internet Explorer

     

     

     

    Minimum Internet Connectivity Requirements

     

    Standard Connection / Speed
    • Hard-wired connection (no wireless)
    • Minimum 25 Mpbs download / Minimum 6 Mpbs upload
    • Internet connection must not be shared with more than 3 devices in the same location

    Maximum Latency Threshold
    • 120 milliseconds (ms)

     

     

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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