Roadside Assistance CSR Onsite (MRP) - Inktel Contact Center Solutions
 

Roadside Assistance CSR Onsite (MRP)

Job Category: Customer Service

Responsibilities:

  • Strong desire to be helpful and take ownership to resolve customer situations
  • Provided customer relationship management tool to research inquiries and document customer interactions
  • Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
  • Maintain required product knowledge to deliver best in class service
  • Exhibit a positive attitude and bring enthusiasm to work each and every day
  • Proven record of great attendance and demonstrating skills as a team player

Qualifications:

  • Excellent interpersonal and verbal skills, clear diction, tone and knowledge/use of proper grammar
  • Ability to explain complex, step-by-step processes to customers over the phone
  • Prior customer service/troubleshooting experience preferred
  • Ability to multitask by reading, typing, and navigating through applications while speaking with customers
  • Must be able to communicate effectively with customers, management, and co-worker

Schedule:

Hours of operations between 11 AM - 8:30 PM

Training 9:00 AM - 5:00 PM, Monday - Friday 

Salary & Benefits:

Training Pay $13.00 per hour / Production Pay: $15.00 per hour

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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