Seasonal Jewelry Support Specialist - Independent Contractor - Inktel Contact Center Solutions
 

Seasonal Jewelry Support Specialist – Independent Contractor

Job Category: Customer Service

Earn extra money in the comfort of your own home! Now hiring Seasonal Customer Service Representative to work from home supporting a major Jewelry company starting as soon as October 4th through December 31st 2021. 

JOB RESPONSIBILITIES:

  • Communicate with customers in a proactive and professional manner across multiple communication channels.
  • Respond to questions, provide information, and promote products while meeting or exceeding customer expectation.
  • De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
  • Identify root cause of inquiries by asking probing questions to determine the best solution.
  • Maintain required product knowledge to deliver best in class service.

THE IDEAL CANDIDATE:

  • Friendly and optimistic!
  • Passionate about Jewelry and Fashion!
  • Excellent inter personal, verbal & written skills
  • Passionate about serving others and strong desire to take ownership to resolve customer issues
  • Proven record of great attendance
  • Able to quickly navigate through multiple systems simultaneously
  • Excellent problem solving skills & must have a “can do” attitude
  • Able to communicate effectively with customers, management, and co-workers
  • Customer service experience obtained in retail, hospitality or call center environment
  • Must be available to work one weekend day and holidays
  • Bilingual English and Spanish or French a plus!
  • For Work From Home eligibility, candidate must provide their own equipment or work onsite.
  • Must be able to work in a quiet distraction free environment for the entire shift.

Must be able to work between 9:00AM - 6:00PM, Monday through Saturday and be flexible since schedule can change during the Holidays. 

PAY :

  • $15 an hour production pay

TECHNICAL REQUIREMENTS:

• Two screens, can be 2 monitors or 1 monitor and 1 laptop

• Use of Windows desktop or laptop (No Macs or Chromebooks)

• Hardwired internet connection directly to router- just WiFi is not accepted

• A working computer camera

• Use of a USB headset with volume control

Inktel is proud to be an Equal Opportunity Employer and Drug-Free* workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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