Supervisor – Orlando

Can you make the cut? Inktel selects only the best and the brightest to be a part of our cutting-edge organization. We surround ourselves with a team of forward-thinking professionals who aren’t afraid to push the limits. You’ll find that we value: • Fearlessness. We’ll expect you to be a leader who is prepared to develop and oversee ambitious projects - without asking for permission. • The will to overcome challenges. Our high-energy environment is constantly growing, so challenges are a daily occurrence. You’ll need to clear the hurdles by making split-second decisions and adapting at a moment’s notice. • Entrepreneurship. Because we’re never satisfied with just “good," we’re always on the lookout for the innovation to move our business forward. Our people channel their creativity to get us from “good" to “great." We know that these qualities are hard to come by. That’s why we’ll give you the tools you need to drive your capacity for growth and energy forward: • Freedom. Who has time to deal with excessive bureaucracy? We focus not on red tape, but on results. • Interaction with ALL levels of our organization. One moment you’ll be brainstorming with a colleague; the next, you’ll be working on a project with one of our senior executives. We foster open dialogue between our employees. • Brilliant colleagues. Interacting with such talented, passionate people will motivate you to reach your professional potential. • An amazing community. Miami is “One of the Happiest Cities to Work in" (Forbes.com 2011); we live and work in paradise! If you’re inspired to join an industry trendsetter that will challenge and reward you, keep reading. We’re looking to work with you. Our dynamic Operations Team is currently in search of a Call Center Supervisors for our Orlando location: Now here’s the fun stuff: • Lead a team of 12-18 direct reports; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential • Oversee the day to day operation of your assigned program and ensure that programs goals, such as service level, quality, and staffing, are met • Drive a culture of continuous improvements, new approaches, and personal excellence • Communicate key messages clearly and succinctly to ensure that direct reports are well informed about issues that may impact them or their customer • Provide frequent, clear, and actionable feedback to your direct reports • Work constructively with other functional areas throughout the organization, such as quality assurance, training, and recruiting, to share ideas and leverage best practices • Develop and audit quality assurance strategies to ensure the delivery of world class service • Be an ambassador for Inktel’s culture – role model our values in everything you do • Be a subject matter expert on your client’s business. Earn their respect by demonstrating your knowledge and commitment to their program in all interactions. Salary & Benefits: The compensation package for this position includes a competitive base salary commensurate with experience, as well as a comprehensive benefits package of medical, dental, short/long term disability, life insurance, personal time off, educational assistance, and a 401K plan. Inktel is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Requirements Requirements: • 2-5 years of Customer Service / Call Center experience with a minimum of 2 years in a leadership position • Outcome oriented with a commitment to achieving personal, client, and company goals • Ability to work in a fast paced environment and maintain focus on key priorities despite conflicting demands • Impactful communications skills – both written and verbal • Must be able to build a highly engaged, committed, and empowered workforce • Strong understanding of the call center environment and the key levers to enhance performance and achieve financial targets • Work constructively with others to achieve shared goals • Significant experience with developing others through coaching, actionable feedback, and hands-on leadership • Must have great people skills, able to relate to and motivate people of diverse backgrounds and ages

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)