Latest News
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Article
Inktel CFO Accepted into Forbes Finance Council
Inktel CFO, Christine Guzman, has been accepted into the Forbes Finance Council Christine Guzman is Chief Financial Officer of Inktel Holdings Corporation, which specializes in world-class outsourced customer service, innovative product fulfillment, enterprise solutions and digital marketing, has been accepted into the Forbes Finance Council, an invitation-only community for executives in accounting, financial planning, wealth […]
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Article
Define Your Business Values and Boost Engagement Using This Management Strategy
Most business owners and team leaders understand the importance of a company philosophy. As Simon Sinek points out in his TED Talk, How Great Leaders Inspire Action, organizations are most effective when they focus not only on what they do, but also on why they do it. However, while many organizations technically have a core […]
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Article
Building a Great Team
Building a Great Team Ken Mark, CIO, Inktel Contact Center Solutions Unless you work at Amazon, Facebook or Google, chances are you are challenged like me with building a great technical team, while keeping costs down and morale high and while also keeping attrition to a minimum. Compensation is a key factor in anyone’s decision […]
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Article
Beyond Number Crunching: The Expanding Role of Today’s CFO
Why keeping customer service at the forefront of every financial decision can guarantee long-term success… Oftentimes, a business’ accountants and finance professionals were assumed to be a group tucked away in a silo crunching numbers all day. While we do spend a good portion of our days doing just that, the Chief Financial Officer (CFO) […]
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Article
Announcing Our Employee of the Year 2016 – Merlyne Docteur-Poleon!
Merlyne is a shining representation of Inktel and is a fantastic representation of our culture. When asked to go above and beyond the call of duty, she always does it with a smile, and nothing is too big of a challenge.
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Article
Surprising Customer Service Lessons From 2016
2016 was a strong year for retail thanks to low unemployment, reduced interest rates and increased consumer confidence that led to a surge in spending. The retail rush that took place over November and December was one of the best-performing ever. According to Deloitte, traditional store sales rose by 4.6% over the holidays while e-Commerce […]
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Article
Making Someone Else’s Day
Here at Inktel Contact Center Solutions, a leading provider of contact center services, we actively seek out “World-Class Customer Contacts”, where someone at our company has done something just a little extra to “make someone else’s day” during a customer interaction.
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Article
A Culture of World-Class Customer Care: Why Bother?
In today’s “always on” world, companies have to be constantly committed to going above and beyond the needs of their customers. When a company neglects to uphold that commitment or instills a culture that fails to prioritize customers, the effects can be disastrous. United Airlines is experiencing this first-hand as they deal with their most […]
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Article
Customer Service, Not Price, Drives Brand Loyalty – Part 2
It’s a question that executives in the consumer packaged goods (CPG) industry ask themselves every day. In a world filled with nearly limitless choices, what motivates consumers to select one product over another? For some shoppers, it’s a no-brainer: Just go with the brand name you know and trust. Thrifty patrons might choose a […]
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Article
Customer Service, Not Price, Drives Brand Loyalty – Part 1
It’s a question that executives in the consumer packaged goods (CPG) industry ask themselves every day. In a world filled with nearly limitless choices, what motivates consumers to select one product over another? For some shoppers, it’s a no-brainer: Just go with the brand name you know and trust. Thrifty patrons might choose a […]
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Video
Inktel Partners with Best Buddies
As a proud corporate sponsor of Best Buddies International, we will be hosting a series of social media seminars at all our different sites with our marketing team!
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Video
Inktel World-Class Customer Care Training Series — Empathy Video
This video is part of Inktel’s Delivering World-Class Customer Care Training Series.
