Where Passion Elevates Brands

Discover why Fortune 100 companies choose Inktel as their trusted partner. For over 25 years, we’ve built lasting partnerships by delivering exceptional results, driving customer satisfaction, and transforming challenges into opportunities through our unwavering commitment to innovation and service excellence.

About Us

At Inktel, we’re passionate about helping brands deliver exceptional customer experiences. For over 20 years, we’ve partnered with leading companies across diverse industries — from CPG giants and online retailers to restaurant chains, beauty brands, and educational institutions — to elevate their customer service operations and drive meaningful results.

Our Vision

We strive to be recognized by our employees, clients, community, and industry peers as the gold standard for service and performance excellence in the BPO contact center solutions space.

our Values

Our Mission

At Inktel, our mission is to be the most valued and trusted business partner in the customer solutions industry. We achieve this through our “Passion for People” philosophy, which guides us to hire talented individuals who are driven to excel. We believe that by investing in our employees and fostering a culture of excellence, we can deliver outstanding service and achieve lasting success.

Our Culture

At Inktel, our culture is built on a foundation of passion, innovation, and collaboration. We foster an environment where people are empowered to grow, ideas are valued, and teamwork drives excellence. Together, we create a workplace that inspires and elevates everyone.

"Service is the execution of a transaction, but hospitality is the emotional connection we create. If we can make customers feel valued, appreciated, and genuinely cared for, we’re no longer competing on price - we’re competing on experience."

Dan Arriola
Co-Founder & President, Inktel Contact Center Solutions

Leadership

Our AI

Meet LevelUp AI – the tool our teammates use to deliver superior support

Unmatched Efficiency, Unparalleled CX.

LevelUp^AI revolutionizes your operations by streamlining processes and enhances CX interactions

The Happy Customer Channel Podcast

Hosted by Inktel President Dan Arriola, our podcast showcases thought leaders and industry experts uncovering the secrets to world-class customer service. Learn how exceptional experiences drive loyalty and elevate brands.