Where Passion Elevates Brands

Discover why Fortune 100 companies trust Inktel for reliable contact center solutions and customer support outsourcing. With over 25 years of experience, we’ve built lasting partnerships by driving customer satisfaction, improving performance, and transforming challenges into opportunities through innovation, a people-first culture, and service excellence.

About Us

At Inktel, we’re passionate about helping brands deliver exceptional customer experiences through trusted contact center solutions and outsourced customer support services. For more than 25 years, we’ve partnered with Fortune 100 leaders and innovative companies across industries—including CPG brands, eCommerce retailers, restaurant chains, health & beauty businesses, and educational institutions—to elevate service operations, boost satisfaction, and achieve measurable results.

Our Vision

We strive to be recognized by our employees, clients, community, and industry peers as the gold standard for customer support outsourcing and BPO contact center solutions. Our vision is to set the benchmark for service quality, innovation, and performance excellence that inspires trust and long-term partnerships.

our Values

Our Mission

At Inktel, our mission is to be the most trusted partner in the customer solutions and contact center industry. Guided by our “Passion for People” philosophy, we hire and empower talented professionals who are driven to excel. By investing in our team and fostering a culture of innovation and excellence, we deliver outsourced customer support services that consistently exceed expectations and create long-term success for our clients.

Our Culture

At Inktel, our culture is built on passion, innovation, and collaboration. We create a people-first workplace where growth is encouraged, ideas are valued, and teamwork drives excellence. This culture not only inspires our employees but also fuels the delivery of exceptional customer service, outsourcing, and multi-channel contact center solutions that help brands succeed.

"Service is the execution of a transaction, but hospitality is the emotional connection we create. If we can make customers feel valued, appreciated, and genuinely cared for, we’re no longer competing on price - we’re competing on experience."

Dan Arriola
Co-Founder & President, Inktel Contact Center Solutions