Restaurant - Inktel Contact Center Solutions

Restaurant

WE expand YOUR catering revenue streams while LEVERAGING existing RESTAURANT infrastructure.

Inktel is the restaurant industry’s best-kept secret.

As an extension of your brand, we deliver a centralized communication solution to your customers while you focus on day-to-day restaurant operations.

Inktel’s restaurant solutions help multi-unit operators increase same-store sales by upwards of 15% and increase customer retention rates by over 10%. Our proven model helps restaurant operators centralize communication channels thereby enabling them to increase operational efficiency at the store level.

Inktel’s centralized model also enables the customer to communicate to any store, at any time, through their preferred channel, and with a one-to-one approach designed to increase revenue, loyalty, and retention.

For additional information on Inktel’s restaurant performance, please review our case studies.

 

 

Operational Solutions:

  • 24/7 centralized, omni-channel sales and customer service — voice, chat, social media, mobile SMS, email. etc.
  • Certified catering specialists
  • Reduction of corporate and franchise conflict
  • Outbound customer acquisition expertise for revenue protection and enhancement
  • Omni-channel retention and loyalty programs
  • Reputation management
  • Multi-lingual representatives
  • Peak season support

Account Management:

  • Dedicated Account Executive who serves as client’s primary point of contact
  • Ongoing business reviews and continuous improvement initiatives

Technology Solutions:

  • Proprietary Inktel Communication Exchange (ICE) Software Suite
  • Integrated, omni-channel technology — voice, chat, social media, mobile SMS, email, etc.
  • Customer management / CRM
  • Full transparency and online reporting portal
  • Interactive voice response (IVR)
  • Quality recording
  • Workforce management
  • Program performance management
  • Knowledge base

Reach Us

Let’s connect and find out how Inktel creates world-class interactions

Inktel Headquarters

8200 NW 33rd St,
Miami, FL 33122
Suite #100

(305) 523-1100

 

Contact Us

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