In today’s marketplace, consumers demand 24/7 high-quality service across a variety of contact channels – voice, chat, social media, text, and email to name a few. Gone are the days when responding to consumer affairs inquiries via paper mail would suffice. Customer satisfaction, and ultimately brand loyalty, are based on engagement within minutes. We live in a world where one unanswered Tweet can make or break the success of a CPG brand.

At Inktel, world-class customer service has no boundaries. We hire, train, and continuously develop our teammates to view every interaction as an opportunity to make a difference in someone’s life.

In addition, our CPG solutions provide clients with the insights, analytics, and consumer trends necessary to make real-time business decisions. We help clients expand their competitive advantage, respond to recurring feedback, and prevent product recalls.

Discover the results we’ve generated for major CPG brands through our case studies.