Our Culture
Our Misson and Values
Our vision To be recognized by our employees, clients, community, and peers as the standard for service and performance excellence
Our success depends on the satisfaction of our customers, partners, and—most importantly—our employees. We build strong teams through caring and driven management, inspiring workspaces, and engaging internal initiatives.
Inktel culture lives and breathes through our customers, our partners, and our employees because Inktel is Where Talent Lives™.
Passion for People
Our Passion for People™ is more than just a tagline, it’s the philosophy that drives our competitive advantage and has minimized our turnover rates to industry lows. Our focus on people and employee-centric work environments lend themselves to a huge competitive advantage in the war for talent in the contact center industry. Inktel’s differentiation is in the caliber of talent we choose, the focus placed on selecting the very best talent, growing that talent, putting that talent in the best situation to succeed, and then recognizing and rewarding that talent properly. It leads to a happy workforce that genuinely cares about the work they are doing, industry-low turnover rates, and the very best talent in the industry. Inktel believes that the most important part of success with our clients is hiring the right teammates.
Award-Winning Culture
Inktel has long been built upon the concept that “you can’t build a great company without great talent.” Our award-winning Talent Acquisition Team is driven by our mission to hire the right people, provide the right training, the right leadership, the right toolset, and the right motivation to achieve the right performance. It’s what makes us who we are. Inktel is Where Talent Lives™!
What does that mean for our clients? It means the absolute best talent in the industry will handle your business. Talent that is passionate, driven to succeed, inspired to perform and measured according to how their performance impacts your bottom line.
Bringing Passion to Our Community
Inktel is very proud of its involvement in the South Florida community and beyond.
We strive to support the growth of business and philanthropy in an effort to tackle the pressing issues facing our community, this nation and the world.
Discover our Culture
Ready to add your passion to our culture?
Reach Us
Let’s connect and find out how Inktel creates world-class interactions
Inktel Headquarters
8200 NW 33rd St,
Miami, FL 33122
Suite #100
(305) 523-1100
Contact Us
Inktel’s values are the embodiment of the acronym S.T.R.I.V.E.
Service
Demonstrates strong commitment to meeting the needs of co-workers, management, and clients. Is an active participant or organizer in both Inktel community events and outside organizations.
Tenacity:
Passionately strives to achieve results and conveys a strong need to win. Is resilient in the face of adversity and work towards a goal despite any setbacks.
Responsibility:
Takes accountability for all work activities and personal actions. Holds themselves and others accountable for adhering to and promoting Inktel’s corporate culture and policies.
Integrity
Leads by example by keeping promises and commitments.
Versatility:
Capable of adapting to various tasks. Navigates change in a positive way while taking on new responsibilities that have improved Inktel.
Entrepreneurship:
Recognizes opportunities and takes action. Develops creative and innovative processes that make Inktel better.
The Podium
The Podium is a great way to build and develop leadership skills. At the Podium, members take on a variety of roles and responsibilities such as “Grammarian, Ah Counter, Timer, General Evaluator, Speaker, Table Topics, Podium Master, and President.” The idea behind the podium is to get members out of their comfort zones and improve on public speaking skills while in a setting that allows peers and team members to share feedback and best practices. The Podium is also a great way to meet other individuals in the organization that work out of different sites or business verticals. It’s also a great way to give and receive constructive feedback while overcoming public speaking fears while working with peers.
ACE Academy
ACE Academy
A comprehensive, 18-month training program composed of ten modules addressing the most critical skills needed for Supervisors and Managers. The modules cover Leadership, Time Management, Change Management Communication, and Legal Compliance, etc.
Leadership Development Program
A program designed to develop a firm career foundation for recent college graduates who demonstrate a profound desire to succeed and thrive on being challenged. For approximately nine months of the program trainees will rotate among three “required” departments. After these are completed, the LDP members are then placed in various “elective” tracks that will be chosen based on job performance, participants’ preferences, and Inktel’s business needs.
Growth and Development Program
A program offered to employees which offers course scheduled on various topics designed to train employees on important skills needed for their personal and professional growth and development such as Time Management, Communication, Emotional Intelligence, Conflict Management, Problem-solving, etc.
WISH
What is W.I.S.H?
Every quarter we select and grant the wish of one of our committed and valued employees.
WISH is an Inktel initiative designed for our employees to submit wish requests on their behalf, other employees, or even others who are important in their lives.
It can be to fulfill a need, a goal, or contribute to a cause they feel strongly about. Any full-time employee that’s been with us at least one year and in good standing can submit their request through the WISH platform on our website.
Who is eligible?
To be considered to make a WISH for a friend, loved one or co-worker, you must:
- Be a full time Inktel employee
- Have been with Inktel for at least 1 year
- Be in good standing for at least 6 months with no prior performance or attendance records
- Have not had a previous WISH granted
- Grant Inktel permission to share the details of the Wish internally and on our social media platforms
InkWell
InkWell represents an ongoing commitment to physical, nutritional/chemical, and mental wellness at Inktel Contact Center Solutions. Through company activities, community events, guest speakers, wellness awareness campaigns, health fairs and much, much more, InkWell seeks to make the well being of our most valuable resource, our people, a top priority.
InkWell is your home for healthy tips, news & notes, recipes, our calendar of events, and our stories of Inktel’s journey to workplace wellness.
Learn more about Inkwell and our commitment to wellness
iCares
Through our iCares initiative, we give life to our philosophy of corporate responsibility for community and employee well-being. Actively partnering with charitable organizations, we pride ourselves in our commitment to our community – because we care.iCares also demonstrates our commitment to the professional and personal development of our team. We strongly believe we can make a difference in the lives of our team members.
Because we care:
- We consider every team member a vital part of the Inktel family.
- We take great pride in recognizing individual accomplishments.
- We foster a true team mentality through team building events.
- We provide professional and personal development opportunities.
- We work towards collective success and achieve industry-wide recognition.
Follow Us