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Inktel
E-Commerce Support

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Outsource eCommerce Support Without Losing Your Brand Voice

We help fast-growing online brands deliver white-glove customer experiences, boost retention, and lower support costs—without the headache of hiring.

Book Your Free Strategy Call

Proven Partner for eCommerce Brands:

From DTC startups to global Shopify stores, leading brands trust Inktel to power their customer support.

Your Customer Support Shouldn’t Be a Bottleneck

Our Solutions:

✓ Dedicated, brand-trained agents

✓ 24/7 coverage across all channels

✓ Seamless support that feels in-house

✓ Fully scalable, fast onboarding

Pain Points:

⦿ Rising support tickets after every promo

⦿ Seasonal volume spikes breaking your team

⦿ Inconsistent brand tone from offshore agents

⦿ Low CSAT dragging down repeat purchase rates

Customer Experience Solutions Built for eCommerce

✓ Customer Care Outsourcing
 Fast, friendly support that mirrors your tone and culture.

✓ Order & Fulfillment Support
 Real-time help with order status, delays, and shipping issues.

✓ Returns & Refund Management
 Turn returns into brand-building experiences.

✓ Loyalty Program Support
 Handle points, perks, and VIP queries with precision.

We Don’t Just Promise Better CX.
We Deliver It.

See What We Can Do for You

Mini Case Study: https://www.inktel.com/ecom-case-study/

Industry: Tour and Travel
 Before Inktel: 5-day backlog, poor CSAT
 After Inktel:

  • 42% improvement in ticket resolution time
  • 30% boost in CSAT
  • 27% reduction in support cost per order.

Let’s Build the Support Team Your Customers Deserve

Talk to our solutions team today. No pressure. Just possibilities.

Schedule Your Free Call

Why Inktel — Built for eCommerce.
Trained in Your Brand.

Feature Highlights:

  • U.S.-based and bilingual teams
  • CX specialists trained on your tone, tools, and flows
  • Fast onboarding. Flexible pricing. No long-term lock-ins.
  • Expertise in Shopify, Amazon, Klaviyo, Gorgias, and more
Schedule Your Free Call
"Inktel’s eCom expertise helped us deliver a seamless shopping experience. Their strategies improved response times and customer loyalty".
D2C National Supplements Brand Founder
"Our online business has thrived thanks to Inktel. Their ability to scale and manage inquiries efficiently is unmatched".
Global Apparel Brand eCom Manager
"Their understanding of the eCom space has been crucial in driving customer satisfaction and retention".
International Beauty Brand Online Sales Director

Testimonials

See What Our Clients Have to Say

Ready to Level Up Your Customer Experience?

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Our Support and Sales teams are available to answer your queries

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Contact

  • Headquarters
  • 8200 NW 33rd St. Suite 100
  • Miami, Florida 33122
contact@inktel.com
+1 305-523-1100

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