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The fastest-growing contact center solutions in the world!

Our leading and experienced BPO services guarantee your business will elevate to the next level! Whether you need contact center support, a team to manage any client requests, or data-driven insights, our premier suite of solutions for phone, text, email and social media support, ensures that your clients have an excellent customer service experience anytime, anywhere globally. Our AI-powered agent “LevelUp” and Inktel Communication Exchange (ICE) software solutions are tailor-made for your business. 

Comprehensive Customer Support Solutions Tailored to Meet Your Needs

Phone Support

Phone Support

Enhance your customer relations with our highly trained and certified teams that provide assistance and support!

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Text Support

Text Support

Keep your customers engaged with our rapid responses to written messages via sms, messaging apps and social media messages

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Chat Support

Chat Support

We will integrate chatbots on your websites and place trained staff to offer real-time chat support to your customers who have any queries or grievances

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Email Support

Email Support

We will manage all your email correspondences with all your customers to maintain and enhance your professional relationships.

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Social Media Support

Social Media Support

Our team will handle and grow all your social media accounts. We will do this by posting content related to your brand and responding to messages

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Inventory Management

Inventory Management

Inktel provides logistics and assistance in stocking and managing your inventory across different locations

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Omni channel Support

Omni channel Support

Support is provided for all channels including, email, chat, social media of a business to keep the customers engaged and ensure smooth communication

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Multilingual support

Multilingual support

Outsource customer care with support in various languages globally, ensuring that the needs of all demographics are tended to and catered for.

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AI-powered customer support

AI-powered customer support

Our AI powered customer support ensures timely and informed responses to all queries. Our AI systems and databases are updated regularly to keep our responses up to date.

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Why Choose Us

Why Trust Us for Your Customer Support Needs?

Trusted Expertise

We employ a team of highly qualified and trained individuals for all your sales customer support needs. You can trust us based on our past experiences and clients about the quality of our services.

Data Safety

Data Safety

Our servers are highly secure to ensure data safeguarding to prevent any kind of data breach. Rest assured your data is safe with us!

24-hours-support

24/7 Support

51% of customers believe that business should be available 24/7. Our teams help you do that by providing round-the-clock correspondence with the customers, across various geographic locations.

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WE'll Help You
Take your Business to the Next Level!

Projects Completed
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With over 250+ satisfied clients, our proven track record should not leave any doubts as to the quality of our services

Customer satisfaction
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Based on feedback from our clients, services were delivered above expectations.

Cost Reduction
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Based on measurable metrics, it has been proven that our client’s costs reduced by 75%

OVERVIEW

Our mission is to help you reduce overheads, increase customer satisfaction and enhance brand loyalty, while you free up time and energy to focus on core business strategy. Our motto is quality, transparency and continuous improvement to ensure that your clients receive the best possible support. 

At Inktel, our expertise is in facilitating comprehensive outsourced customer support services, uniquely molded to meet all your service delivery needs. Our trained and qualified support team delivers outstanding customer support through phone, email, chat and social media. 

Our proven track record should not leave any doubts as to the quality of our services. We have supported clients in the software, retail, government and healthcare sectors amongst others. We are a leading customer support provider with clients across the United States and globally.  

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Customer Support Services

OUR EXPERTISE

SoftWare Solutions

Inktel has developed in-house and patented the Inktel Communication Exchange or ICE for short. This software suite uses an omnichannel approach, as it centralises all communication channels including voice, chat, email, and social media and seamlessly integrates the corresponding CRM, data analytics, quality control and knowledge-based systems for a smooth and seamless customer service experience.
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Retail Solutions

Our Retail solutions program incorporates an omnichannel customer support system, with a loyalty and retention program. We also offer multi-lingual and peak-season support. At Inktel our dedicated account executive for your business. will cater to your every requirement of customer support.
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Sports & Entertainment

Using our Inktel Communication Exchange or ICE software, we will make sure that all your special event requirements are catered to. This includes customer support and engagement on all channels with a deeper engagement with your audience that helps you to make data-driven decisions for your business.
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Learning and Development

Inktel’s educational and training assistance programs remain unmatched. Our human resources and AI powered solutions are specifically designed to serve and enhance learning courses, staff training, curriculum development through smart facilitation and customised learning packages.
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Restaurant Services

Our in-house team and software suite will cater to your restaurant's every need and make sure that customer retention is a top priority. With our 24/7 customer support and multi-lingual support, Inktel can ensure that your restaurant has a constant stream of business.
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Health and Wellness

Dealing with clients involved in health and wellness issues is a serious priority for Inktel. Knowing that patients and clients have to be dealt with care and compassion in such critical moments, we make sure to properly train our teams and AI models to handle critical moments with extreme care.
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eCom

We offer end-to-end operational solutions that support every stage of the customer journey, from acquisition to long-term retention. Our services include 24/7 omnichannel support, real-time co-browsing for personalized assistance, and loyalty programs to boost customer retention. We also provide expert customer acquisition, reputation management, multilingual support, and scalable services to handle peak season demand.
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Consumer Packaged Goods

Our CPG solutions with integration of omnichannel, AI, and specialized software solutions make it the best contact center services in the business. We are guaranteed to take your retail and CPG businesses to the next level with 24/7 availability of customer support.
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FAQ

Frequently Ask Question

What services does Inktel offer?

Inktel specializes in customer experience management, offering services such as inbound and outbound call center support, live chat, email support, sales assistance, and omnichannel customer engagement. They help businesses improve customer interactions and drive brand loyalty.

Which industries does Inktel serve?

Inktel provides tailored contact center solutions for various industries, including e-commerce, retail, healthcare, financial services, automotive, government, education, and artificial intelligence. Their expertise ensures customized support that aligns with industry-specific needs.

How can my business partner with Inktel?

Businesses looking to enhance their customer service operations can partner with Inktel by reaching out through their website. Their team will assess your needs and provide a tailored solution to improve customer engagement and support. Visit inktel.com to learn more.

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Ready to transform your customer experience?

Let’s Get Acquainted!

Reasons to choose us:
  • Strategic Alignment
  • The Right People
  • Targeted Training
  • Effective Coaching
  • Motivational Culture

Contact us today to schedule a consultation!

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Our Support and Sales teams are available to answer your queries

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Contact

  • Headquarters
  • 8200 NW 33rd St. Suite 100
  • Miami, Florida 33122
contact@inktel.com
+1 305-523-1100

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