NEW YORK, NY – In the heart of Times Square, amidst the glowing lights of the Marriott Marquis, the 20th Annual Stevie® Awards for Sales & Customer Service celebrated the world’s most innovative organizations. For Inktel, the evening was more than a ceremony; it was a historic milestone. Inktel is proud to announce it has been honored with four prestigious customer experience and automations Stevie® Awards, solidifying its position as a global leader in the Business Process Outsourcing (BPO) and Customer Experience sectors.
Accepting the awards on stage were Inktel’s Business Development Director, Erwin Jacobo. The accolades span across critical categories, including Customer Service Success (Business Service Industries) and Achievement in Customer Experience, highlighting Inktel’s dual commitment to operational excellence and human-centric service.
A Tradition of “Wowing” the Customer
For over two decades, Inktel has operated under a simple yet profound philosophy: to “Wow” the customer at every touchpoint. In an era where AI and automation often threaten to depersonalize the customer journey, Inktel has successfully integrated cutting-edge technology with the “human touch” that modern consumers crave.
“These awards belong to our frontline advocates,” said Ricky Arriola during the ceremony. “Winning four Stevies in a single night is a testament to the culture we’ve built—one where every team member understands that they aren’t just handling transactions; they are building relationships and solving problems for real people.”
Breaking Down the Wins
The Stevie® Awards are widely considered the world’s premier business awards. This year’s competition saw more than 2,100 nominations from organizations in 41 nations. Inktel’s quadruple win is particularly significant given the rigorous judging process, which involves scores from over 150 professionals worldwide.
- Gold Stevie® for Achievement in Customer Experience: This top honor recognizes Inktel’s ability to drive tangible business results for clients while maintaining industry-leading CSAT (Customer Satisfaction) and NPS (Net Promoter Scores). It validates Inktel’s position as a premium provider that doesn’t just manage calls, but manages brand reputation.
- Gold Stevie® for Customer Service Success (Business Services Industries): Acknowledging Inktel’s innovative approach to mapping and optimizing the end-to-end customer journey. This award highlights the company’s strategic ability to remove friction and create seamless experiences for complex business-to-business environments.
- Bronze Stevie® for Customer Service Department of the Year (All Other Industries): A nod to the internal culture and operational rigor that allows Inktel to scale high-touch service across diverse industries. Whether in retail, healthcare, or tech, Inktel’s departmental structure ensures consistent excellence.
- Bronze Stevie® for Achievement in Customer Service Automation: Highlighting the strategic growth led by Jason Schlenker and his team, this award proves that Inktel is not just a service provider, but a strategic partner in their clients’ revenue growth. By leveraging smart automation, Inktel helps clients scale without losing the personal touch.
The NYC Stage: A Night of Reflection
The ceremony in New York City provided a moment for the leadership team to reflect on the evolution of the BPO industry. Ricky Arriola, who has been with Inktel for over 25 years, noted the shift in how businesses view outsourcing.
“We are seeing a move away from ‘cost-center’ mentalities toward ‘value-center’ partnerships,” Arriola remarked. “When we stand on that stage in NYC, we are representing a team back home and across our global centers that works tirelessly to ensure our clients’ brands are protected and promoted. These awards validate that our strategic direction is exactly where it needs to be.”
Looking Ahead: The Future of Inktel
As Inktel brings four new trophies back to its Miami headquarters, the focus remains on the future. The company is currently investing heavily in “Augmented Intelligence”—tools that empower human agents with real-time data and sentiment analysis to provide even more personalized care.
The 2026 Stevie® Awards serve as a springboard for Inktel’s next chapter. With a trophy case that continues to grow, the company is more focused than ever on its mission: to be the most trusted and sought-after BPO partner in the world.