Restaurant
Restaurant Solutions: Elevate Your Dining Experience
At Inktel, we provide compassionate, high-quality business process outsourcing (BPO) services for leading health, wellness, and restaurant brands. With over 20 years of experience, we become a seamless extension of your team, delivering personalized solutions that improve the patient or customer experience and boost operational efficiency.
For restaurants, we simplify operations and elevate service. Our centralized customer communication solutions let your team focus on what matters most: creating delicious meals and memorable dining experiences.
Increase Sales and Streamline Operations
Our proven BPO solutions help multi-unit restaurants and health providers:
- Boost same-store sales by up to 15%
- Increase customer or patient retention by over 10%
- Improve operational efficiency at every location
- Centralize communication for a better overall experience
We make it easy for customers or patients to connect with any location through their preferred channel. Our personalized, one-to-one approach strengthens loyalty, encourages repeat visits, and drives measurable revenue growth.
Optimize Restaurant Operations and Enhance Customer Engagement
We provide comprehensive restaurant operational solutions designed to simplify processes, improve customer engagement, and boost revenue.
Our services include:
✓ 24/7 Centralized, Omni-Channel Support
Connect with customers anytime across voice, chat, social media, SMS, and email, ensuring seamless support for orders, reservations, and inquiries.
✓ Certified Catering Specialists
Increase catering revenue with our team of certified specialists who manage orders, logistics, and customer interactions efficiently.
✓ Franchise Support & Conflict Resolution
Enhance collaboration between corporate and franchise locations while minimizing friction with expert conflict resolution strategies.
✓ Customer Acquisition & Retention
Attract new customers and build loyalty through personalized engagement, targeted outreach, and multi-channel retention programs.
✓ Reputation Management
Monitor and manage your online presence to strengthen trust and maintain a positive brand image.
✓ Multilingual Representatives
Support a diverse audience with assistance in multiple languages for a better customer experience.
✓ Peak Season Support
Scale operations effortlessly during busy periods, special events, or holidays to meet high demand.
Account Management: Your Dedicated Partner for Success
At Inktel, you get a dedicated account executive as your main point of contact. They ensure smooth communication, personalized support, and ongoing business reviews to keep your customer service operations running at their best. We implement continuous improvements to help you achieve stronger results and happier customers.
Technology Solutions: Empowering Seamless Customer Experiences
Our advanced customer service software solutions make operations easier and interactions smoother across every channel.
Inktel Communication Exchange (ICE): Integrates voice, chat, email, mobile SMS, and social media for a true omni-channel experience.
Customer Relationship Management (CRM): Gain a complete 360° view of your customers and personalize every interaction.
Online Reporting & Transparency: Access real-time data and reports through our intuitive portal for smart, data-driven decisions.
Interactive Voice Response (IVR): Improve efficiency and satisfaction with intelligent call routing and self-service options.
Quality Recording & Workforce Management: Monitor agent performance and maintain service excellence with robust tools.
Program Performance Management: Track key performance indicators (KPIs) to improve your customer service continuously.
Knowledge Base Software: Give your agents instant access to a complete knowledge base for accurate, consistent answers every time.
Testimonials
See What Our Clients Have to Say
Ready to transform your customer experience?
Let’s Get Acquainted!
Reasons to choose us:
- Strategic Alignment
- The Right People
- Targeted Training
- Effective Coaching
- Motivational Culture
Contact us today and schedule a consultation!
Our Support and Sales teams are available to answer your queries
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Contact
- Headquarters
- 8200 NW 33rd St. Suite 100
- Miami, Florida 33122
+1 305-523-1100
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