Ricky Arriola - CEO

Industry Experience

Mr. Arriola held various executive-level positions in the entertainment, e-commerce, investment banking and legal industries.

Industry Distinctions/Memberships

Ricky holds the distinction of being an Aspen Institute Henry Crown Fellow. His passion for his community inspired him to serve as Chairman of the Board of Directors of the Adrienne Arsht Center for the Performing Arts. Ricky has been named a South Florida “Ultimate CEO” by the South Florida Business Journal, and one of Poder Magazine’s “Most Influential People of 2010.” He has also been awarded the “Arts Hero” by the Arts and Business Council of Miami Dade County as well as a “2011 Role Model” by Miami Today for his work in the community. Mr. Arriola serves on President Obama’s Committee on the Arts and the Humanities. Mr. Arriola is also actively involved in many other organizations such as the Young President’s Organization, the Miami Art Museum, the American Teleservices Association, the Orange Bowl Committee and Leadership Florida. He also serves as a mentor through the Big Brothers Big Sisters program.

Responsibilities

Ricky Arriola is responsible for the overall business development, operations and strategy of Inktel. Mr. Arriola leads the team of Inktel executives.

Education

He holds degrees from Harvard University Graduate School of Business (M.B.A.), St. John’s University School of Law (J.D.) and Boston College (B.A.).]

Personal

Although involved in many organizations and charities, Mr. Arriola still finds the time to devote to competing in triathlons, marathons and other races across the country.

Summer Dennis - President & COO

Responsibilities

Summer Dennis is responsible for the direction and management of Operations, Client Services, Implementations, Workforce Management, Quality Assurance, and Training. She manages existing client revenue and retention as well as overall company profitability. Summer strives for excellence by creating a culture of high accountability across the organization and by actively promoting and executing best practices at Inktel. She takes pride in ensuring that Inktel’s culture is consistently embraced throughout every aspect of the company.

Professional Experience

Summer is a seasoned client services and operations executive with experience driving process efficiencies and margin improvements for Fortune 100 companies. She joined Inktel as the Vice President of Client Services and was promoted to her current role in January 2013. Prior to joining Inktel Contact Center Solutions, Summer served as Director of the Retail and Energy Client Group at Arise Virtual Solutions, the largest, global virtual service provider specializing in call center outsourcing using home-based agents. At Arise, she was responsible for a portfolio that included multiple Fortune 500 organizations and drove double digit revenue growth.

Education

Summer holds a Master of Business Administration degree from Harvard Business School and a Bachelor of Business Administration degree in Finance as well as a Bachelor of Arts degree in Spanish and Portuguese from the University of Texas. She is also a Certified Internal Auditor.

Personal

Summer’s favorite quote is by John Henry Newman – “Fear not that thy life shall come to an end, but rather that it shall never have a beginning.” Outside of work, her favorite activities are working out, taking her dogs for walks, and eating dinner outside on her courtyard where she can enjoy the nice Florida weather.

Her sincere hope in life is that she is able to help people change their mindsets and realize they can be so much greater than they ever thought possible and can do so much more than they ever dreamed. They are not defined by their past or what others determine their potential to be. They are not what others say they are; they are what they say they are.

Jason Schlenker - EVP

Responsibilities

Jason Schlenker has played a key role in Inktel’s success. Jason is primarily tasked with growing the company’s revenue, identifying new industry verticals and services and helping shape policy and direction for the company as a member of the Executive Management Team.

Industry Experience

Over the past 17 years, Jason has learned what it takes to create great partnerships and has come to value the impact of developing solutions that truly impact and innovate our clients’ businesses. After earning his Bachelor’s degree at Florida International University, he joined Inktel, an incredibly energetic company that put a premium on building great partnerships with its clients. 17 years later, Jason has worked in nearly every department at Inktel and continues to lead “The Inktel Way.”

Education

Jason holds a Bachelor’s of Science degree in Sports Management from Florida International University.

Personal

Jason’s all-time favorite quote is by Zig Ziglar, “Your attitude, not your aptitude, will determine your altitude,” and his favorite hobbies are skiing and riding motorcycles.

Jason’s ultimate goal is to be top of mind with industry and community leaders, colleagues, friends and family. Need something? “I got a guy – call Jason.”

Christine Guzman - Chief Financial Officer

Responsibilities

Inktel’s Chief Financial Officer, Christine Guzman leads the Finance, Accounting, Payroll and Human Resources teams. She was inducted into the Forbes® Finance Council in 2018.

As Inktel’s financial leader, she directs and manages the business’s corporate strategies and business integrations through financial planning and reporting, treasury management, resource allocation, and regulatory and tax compliance, while also managing the legal environment.

Christine also oversees Payroll and Human Resources through strategic partnership with all key business through benefits management, employee relations and engagement, legal and tax compliance, and developing policies and procedures. She currently serves as Inktel’s retirement plan Trustee.

Professional Experience

Prior to joining Inktel, Christine gained several years of public accounting, audit and tax experience of publicly- and privately-held companies in a number of industries. In the corporate environment, she’s led complex corporate restructures through the design and development of internal control, and participated in international pre- and post-merger and acquisitions while ensuring multi-national legal and tax compliance.

Education

Christine obtained a Bachelor of Science in Accounting from Florida International University (FIU), where she also participated and assisted with Myers-Briggs research studies of accounting students. She’s also completed graduate studies in Forensic Accounting at Southern New Hampshire University, where she was selected to participate in the Federal Bureau of Investigation’s Virtual Experience program.

Personal

Christine’s favorite quote is “Be yourself; everyone else is already taken,” by Oscar Wilde. Her favorite hobbies are songwriting and arranging music, and water sports. Her goal is to inspire people to own their lives; to be fulfilled, live fearlessly, and follow their dreams.

Ken Cross - Vice President, Operations

Responsibilities

Ken Cross is responsible for the direction and management of Operations, Workforce Management, Quality Assurance, and Training. Ken is a process-oriented leader that focuses heavily on structure, consistency, and accountability. He works with our site leaders and managers to ensure people development is occurring at all levels and to ensure client and internal needs are being consistently met.

Industry Experience

Before joining Inktel, Kenworked for TMS Health (now known as Conduent) where he was the Executive Vice President responsible for Operations and Client Services for both national and international locations totaling 850+ employees and 38 clients. While at TMS Health, Ken led several successful initiatives specifically targeted at growing revenue, improving the overall customer experience, and reducing attrition. Prior to TMS Health, Ken was a Senior Director at Office Depot in charge of outsourced vendor operations for inside sales. Prior to Office Depot, Ken worked in various roles within the contact center industry including roles at Influent, Sitel, and even previously at Inktel.

Education

Ken attended school at University of Maryland University College.

Alex McGuire - Vice President of Client Services

Responsibilities

Alex is responsible for new business implementation, client satisfaction, retention, development, and strategic partnership alignment. An advocate for our clients, Alex ensures a gratifying partnership and reduced client effort. She drives client satisfaction by putting the customer first and focusing on their unrecognized needs.

Industry Experience

Alex is a strong call center leader with extensive experience in both Operations and Client Services. Prior to her position as Vice President of Client Services, Alex most recently held positions as Site Director and Director of Account Operations.

Education

Alex has her Bachelor of Science in Mathematics from The University of Florida

Felipe Rodriguez - Chief Technology Officer

Responsibilities

As CTO, Felipe is responsible for new product innovation and development, ongoing maintenance of our existing product suite, and for leading and developing our team of software developers.

Professional Experience

Felipe has been in the industry for over 14 years and worked for large healthcare companies as well as startups. In the course of his career he has led teams of engineers and software developers across the country and internationally, most recently as CTO of a software development company focused in contact centers. As a visionary in the space of contact center technology, he is actively involved in the industry and has participated as a speaker at trade shows and organizations like SOCAP.

Education

Felipe holds a Bachelor’s degree in Information Technology from Florida International University and received his Master’s in Business Administration from Nova Southeastern University. He also holds multiple technical certifications including: CPHIMS, ITIL and GCIH.

Executive team

  • Ricky Arriola

    CEO

  • Jason Schlenker

    EVP

  • Summer Dennis

    President & COO

  • Christine Guzman

    Chief Financial Officer

  • Ken Cross

    Vice President, Operations

  • Alex McGuire

    Vice President, Client Services

  • Felipe Rodriguez

    Chief Technology Officer